About this role
Salary: £31,000 - 31,000 per year
Requirements: Experience in a Technical Support, Application Support, Service Desk or similar roleStrong troubleshooting and problem-solving skillsExcellent written and verbal communication skillsThe ability to explain technical concepts clearly to non-technical usersStrong customer service and relationship-building skillsExperience working within a Microsoft 365 environmentBasic SQL knowledge would be advantageousA proactive, organised and customer-focused approachComfortable working independently whilst contributing to a collaborative team Responsibilities: Provide 1st and 2nd line support for a SaaS software platformManage and resolve customer support tickets through to completionInvestigate, troubleshoot and diagnose technical issuesDeliver software onboarding, demonstrations and customer trainingSupport software installations and system configurationCreate and maintain customer-facing documentation and knowledge articlesBuild trusted relationships with customers and provide an outstanding support experienceIdentify opportunities to improve products, processes and customer outcomesWork closely with colleagues across support and development teams Technologies: SupportMicrosoft 365SQLOffice 365 More:
We are a growing SaaS business with a well-established customer base across the UK, and we are expanding our customer support function. This is a hybrid role based in Norwich with a 35-hour working week, 5-10% annual bonus, 20 days holiday plus Bank Holidays, free parking, ongoing training and career development opportunities, and a supportive, collaborative team environment. The role also includes occasional travel to our London office, customer sites and industry events, along with a 1 in 4 Saturday morning on-call rota with time back in lieu.
last updated 36 week of 2026