About this role
Salary: £66,000 - 106,000 per year
Requirements: Demonstrable experience leading UX research within the tech/product industryStrong judgment and systems thinking, with the ability to match research approach to the level of ambiguityExperience with mixed-method researchProven track record of scaling research influence across teams and senior stakeholdersAbility to build decision confidence through well-designed studies and clear evidenceTop-notch storytelling skills, connecting complex operational work to real customer impactAbility to articulate research strategy, define success, and influence squad and team focusComfort establishing and tracking metrics that show whether the platform and research are workingDeep understanding of how research supports team, squad, and business goalsTrack record of proactively spotting opportunitiesSkill in influencing senior stakeholders and negotiating while maintaining positive relationshipsTrack record of mentoring or coaching others in researchComfortable navigating ambiguity across multiple product areas in a fast-paced environmentExperience in or comfort with leveraging AI tools to accelerate research deliveryThis role is likely not suitable for those whose experience is primarily market research and/or academia Responsibilities: Join the Mitigation Platform team in London and help advance our mission to build an open, fair financial system for everyone, everywhereBuild the foundational platform that teams across Wise use to design, launch, and improve mitigation experiences at scaleWork with cross-functional partners to understand the needs and behaviours of internal teams and agentsUncover what is common across mitigation workflows, what should remain team-specific, and where platform-level solutions can create the most leverageShape broader platform questions, including escalation across departments, platform flexibility, default handling experiences, and how AI and LLM-powered solutions fit into agent workflowsDefine the questions worth answering in a vast problem space and choose the right methods to answer themTranslate insights about complex operational systems into product strategy the platform team can act onConnect fragmented knowledge across teams into a coherent picture and use it to influence decisions beyond the immediate squadSet priorities and research direction proactively, aligning work with squad and business goalsLead complex evaluative and generative research and raise the bar for quality and rigourBalance the long-term platform vision with immediate research needs and adapt research plans as the space takes shapeDrive impact through research insights that shape the product now and in the futureInfluence teams, squads, and senior leaders to drive user-centred decision makingChampion quality, users, and a human-centered approach to product developmentUse AI where it genuinely helps to accelerate research delivery and shape AI- and LLM-powered workflows for agentsMentor non-researchers to run quality research and improve research standards Technologies: AILLMNetworkUX UI DesignARMEmbeddedSupport More:
Wise is a global technology company on a mission to make moving and managing money simpler, faster, and more affordable for people and businesses everywhere. We are building a new network for the worlds money, and this Staff Researcher role sits within our Mitigation Platform team in London. You will join a thriving community of 20+ researchers who work across teams and squads, with a strong focus on collaboration, inclusion, and making a meaningful impact. This is a full-time, mid-senior level role in the Financial Services industry.
last updated 36 week of 2026