About this role
Salary: £? - ? per year
Requirements: Previous experience working in an IT Service Desk or 1st line IT support environmentStrong troubleshooting skills across hardware, software and systemsGood working knowledge of Windows 11 and AndroidExperience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint ManagerExperience using an ITSM or ticketing systemExperience with remote support tools such as RDP, TeamViewer or LogMeInAn understanding of ITIL processes; ITIL certification would be useful but isnt essentialExcellent communication and customer service skillsThe ability to stay calm and professional when dealing with busy periods or difficult technical issuesGood organisation and time management skills, with the ability to manage a busy ticket queue Responsibilities: Provide 1st line IT support via phone, email, Teams and the self-service portalTroubleshoot and resolve hardware, software, account and mobile device issuesLog, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging systemEscalate more complex issues to the appropriate IT teamsSupport Windows 11 and Android devicesAdminister and troubleshoot user accounts and accessSupport Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint ManagerUse remote support tools such as RDP, TeamViewer or LogMeInProvide clear, easy-to-understand technical guidance to usersMaintain accurate ticket notes and contribute to the IT knowledge baseFollow ITIL processes and IT security best practiceSupport equipment deployments, projects and occasional RCN events Technologies: Active DirectoryAndroidHardwareSupportITILITSMMicrosoft IntuneMobileOffice 365SecurityWindows More:
We are seeking an experienced IT Support Operator to join our busy IT Service Desk team in London for a 1 month rolling contract. This is a hands-on 1st line support role supporting staff and members with day-to-day technical issues, with a focus on professional, helpful service. The role is based in London near Oxford Street / Bond Street Station, with a hybrid working arrangement and 40% of time office-based. The position is 35 hours per week, with shifts between 8am and 5pm. We are looking for someone who enjoys helping people, explains technical issues clearly, and thrives in a customer-focused environment.
last updated 36 week of 2026