About this role
Salary: £22,000 - 26,000 per year
Requirements: Clear, confident, and articulate communication skills for interacting with staff across the businessA positive, approachable personality with a strong desire to solve problems and help colleaguesA solid understanding of Windows, Microsoft 365, basic networking, and hardware configurationStrong problem-solving abilities and excellent organisationAbility to work independently while knowing when to seek guidancePrevious experience on an IT helpdesk or service desk is desirableCertifications such as CompTIA A+ or Microsoft equivalents are desirable Responsibilities: Provide 1st and 2nd line user support for everyday technical queries across the businessResolve printer issues, network connectivity problems, Microsoft 365 issues, and hardware faultsSet up and configure laptops, PCs, mobile devices, and other IT equipmentCreate user accounts, manage access, and handle password resets for new startersAssist with software updates, system patching, IT security tasks, and IT asset recordsEscalate complex technical issues where necessarySupport the IT Infrastructure Manager with IT maintenance, documentation, and key projects Technologies: HardwareSupportMicrosoft 365MobileNetworkSecurityWindowsOffice 365 More:
We are a leading Fresh Food Manufacturing business based in Worcestershire, offering a 100% site-based Junior IT Support Engineer role. This is an outstanding opportunity for a customer-focused IT professional to gain hands-on experience across both 1st and 2nd line support while working closely with the IT Infrastructure Manager in a fast-paced environment. We offer a salary of £22,000 to £26,000 depending on experience, direct mentoring, clear progression, broad technical exposure, and a vibrant, collaborative culture within an essential, thriving industry.
last updated 36 week of 2026