About this role
Salary: £32,000 - 72,000 per year
Requirements: 5+ years of experience in CRM Analytics, Data Analytics, or related roles, ideally within the fashion, retail, or luxury sectorStrong proficiency in Databricks (SQL, Python, or PySpark) for data transformation and analysisSolid understanding of CRM principles, customer segmentation, and campaign measurementExperience working with customer databases, CDPs, and marketing automation systems (e.g., Salesforce, Braze)Proven experience creating and maintaining reports and dashboards in Tableau and LookerStrong analytical mindset and attention to detail, with the ability to interpret complex data into clear business insightsExcellent communication skills and stakeholder management, with the ability to present findings to non-technical audiencesA passion for fashion, luxury, and customer experience Responsibilities: Build, maintain, and optimize customer data models and segmentation frameworks in DatabricksIdentify customer insights and trends that inform personalization, targeting, and strategic decision-makingDesign and maintain interactive dashboards, preferably using Tableau and/or Looker and/or PowerBI, ensuring data accuracy and usability for key stakeholdersEnsure data governance and consistency across global CRM and analytics platformsCollaborate with cross-functional teams to support omnichannel initiatives and clienteling tools, particularly with Data Science Technologies: CRMDatabricksSupportLookerMarketingPythonPySparkSQLSalesforceTableau More:
We are Burberry, a purpose-led luxury brand founded in 1856, driven by creativity, imagination, and sustainable luxury. We aim to create an environment where creative minds from different backgrounds can thrive, bringing a wide range of skills and experiences to our work. Our Global Customer team is growing, and this CRM Data Analyst role will work closely with CRM, Data Science, and Digital teams to turn data into actionable insights and help deliver exceptional client experiences. We are committed to being a force for good, driving industry change, and championing our communities.
last updated 36 week of 2026