About this role
UX Designer Practice by Numbers (PBN) | Gurugram, India Scope: Product Design — Web App, Mobile & Kiosk About Practice by Numbers Practice by Numbers is a dental practice management SaaS platform serving over 1,500 practices across North America — practice management software, VOIP, payment processing, analytics, and AI-powered patient communication. Our users are dentists, front-desk staff and office managers who live inside our product all day, under time pressure. About the Role We're looking for a UX Designer to own end-to-end product design — from problem framing and user flows through to high-fidelity UI and developer handoff. This is a hands-on IC role on a small design team: you will be the design presence in Gurugram, working directly with Product Managers and engineers here, and reporting to our Senior Designer in the US. You'll design across the platform: the AI Receptionist (voice and SMS patient conversations), Online Appointment Booking, Campaigns, Payments, PracticeIQ analytics, the new web app layout experience, and our mobile and front-desk kiosk apps. Real workflows, real constraints — multi-tenant software, dense data screens, and staff who need to complete a task in seconds, not minutes. Reports to: Senior Designer (US-based) Location: Gurugram, India — this role is open in Gurugram only Work Mode: In-office Working Hours: Primarily IST (10 AM – 5 PM), with some evening overlap with US teams (until 9–11 PM IST) as needed What You'll Do Design Turn product requirements and user problems into flows, information architecture, wireframes and high-fidelity UI in Figma Design for web, responsive web, mobile and kiosk — including empty, loading, error and permission states Prototype interactions to test and communicate intent before engineering builds it Design for existing screens as often as new ones — redesigns and incremental improvements are a large part of the work Discovery & Validation Talk to internal stakeholders (CX, support, sales) and end users to understand the workflow before designing it Run lightweight usability tests and design reviews; use findings to change the design, not to justify it Use product analytics and support tickets as inputs to design decisions System & Handoff Work within and contribute to our design system — components, patterns, tokens; flag and resolve inconsistencies Produce clear specs and handoff: states, responsive behaviour, edge cases, interaction details Review the built implementation against the design and close the gaps with engineering Apply accessibility fundamentals — contrast, hierarchy, keyboard and touch targets Use AI design tools alongwith legacy tools such as Figma, XD to get the designs implementation ready. Collaboration Partner with Product Management from problem statement onward, surfacing edge cases early Participate in grooming, sprint planning and product reviews with distributed teams Present and defend design decisions with reasoning, and take critique from the Senior Designer and PMs well Required Qualifications Experience 2+ years of core UX design experience at an internet or software product company (B2B/B2C SaaS, consumer internet, or product-led platforms) A portfolio you can walk us through — 2–3 case studies showing the problem, your process, the decisions you made, and the shipped outcome. Applications without a portfolio will not be considered. Experience designing products that shipped and that you saw through to release Skills Strong command of Figma — components, variants, auto layout, prototyping, shared libraries Interaction design and information architecture fundamentals: hierarchy, layout, typography, states Ability to design within an existing design system rather than inventing per screen Comfortable designing data-dense screens — tables, dashboards, filters, settings Clear written and verbal English; can explain a design decision to a US stakeholder without a meeting Attributes Comfort with ambiguity — you can make a reasonable call and explain it Self-directed; you drive your own work to completion without close supervision Comfortable with a fast pace, evolving requirements and a two-releases-a-month cadence Willing to work in-office in Gurugram and overlap with US hours when needed Preferred Formal design education — B.Des / M.Des in Interaction, Communication or Product Design, or HCI B2B SaaS or multi-tenant product experience Healthcare, fintech or other regulated-domain products Experience with conversational or voice interfaces Contributed to building or maintaining a design system Working knowledge of HTML/CSS — enough to know what is cheap and what is expensive to build Exposure to AI-assisted design tooling in day-to-day work