About this role
Job summary
An exciting opportunity has arisen for a suitably experienced Receptionist/Admin Assistant to join South Tyneside Community Treatment Team at Palmer Hospital, Jarrow
This is afull-time role, Monday to Friday, 9:00am - 5:00pm. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential
Applications are invited from suitably qualified and experienced candidates who meet theEssential Criteria outlined in the Person Specification.
Main duties of the job
We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.
The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Team Lead.
This challenging and rewarding role consists of acting as the first point of contact for the service on reception, greeting patients and visitors, taking calls, assisting clinical colleagues, typing appointment letters, clinic letters, scanning for the wider team, working from a shared inbox, updating and maintaining the RIO patient information system, processing incoming and outcoming post, ordering supplies and reporting estates issues.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.
The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description Job responsibilities
Please find attached job description for full details.
Advertising date : 4th September 2026
Closing date : 18th September 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualifications Essential
Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience. Good general level of education to O-Level/ GCSE or equivalent
Desirable
NVQ Level 2 in Business Administration. NVQ Level 2 in Customer Service.
Skills and Knowledge Essential
Working knowledge of Microsoft packages including email, word Able to input data accurately and efficiently. Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers. Demonstrates good customer care skills at all times. Good working knowledge of office procedures. Good organisational and planning skills using own initiative.
Desirable
Knowledge of working in an NHS environment. Ability to maintain and update patient information database(s).
Experience Essential
Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls. Ability to uphold confidentiality at all times. Able to prioritise and plan own workload.
Desirable
Experience of working in an NHS/health care setting. Experience using stock ordering and/or petty cash systems. Experience of working with paper-based and electronic filing systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address Palmer Community Hospital
wear street
Jarrow
NE32 3UX
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)