About this role
Job Description Summary The Pole Quality Manager will own Daily Management of critical, aging Non-Conformity Reports (NCRs) and cross-functional Root Cause Analyses (RCAs).
Job Description Key Responsibilities
• Analyze data from Customer Events (CEs). Investigate if trends and systemic root cause will be addressed by existing projects, and if not, coordinate with Quality colleagues to address • Drive Pole NCR data quality and customer impact for NCRs, confirm and report CEs • Participate in Daily Management of “critical” and “high” aging NCRs, including timely follow up and distribution of new NCRs • Monitor and escalate NCRs for appropriate assignment/reassignment • Lead cross-functional RCAs • Ensure RCAs are kicked off for CEs and improve RCA first past yield through gate reviews by tracking Root Cause Identification (RCID) and Corrective and Preventive Action (CAPA) • Open NCRs for product and service non-conformities raised in Customer Experience (CX) process • Monitor NCR containment and challenge non-satisfactory NCR containment actions • Lead trainings for customer-facing teams on Quality processes and tools • Support ISO 9001 recertification and Pole QMS audits • Develop Quality Alerts and Quality Moments • Identify process improvements and represent Quality on Pole driven Kaizens/Problem Solving Reports (PSRs) • Attend Customer Meetings to represent the Quality Function and actions to address Quality events and long-term actions Gas Power is taking to improve customer outcomes
Required Qualifications
• Bachelor’s degree from an accredited university or college or equivalent experience • Minimum 5 years of experience in Quality • Experience working within complex, multi-site, multi-region organizations • English fluency • Ability to travel and work in the pole countries as required
Desired Characteristics
• Advanced degree • Qualified 8D RCA leader • Strong interpersonal and leadership skills • Strong oral and written communication skills • Demonstrated ability to analyze and resolve problems • Demonstrated ability to lead programs/projects • Established project management skills • Experience working in a global environment
Additional Information Relocation Assistance Provided: No