About this role
SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES :
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Ind