About this role
Job Description Summary Estagiário de engenharia para acompanhar e auxiliar os serviços externos junto aos Engenheiros de Campo de Cuiabá/MT, atuando em instalações e manutenções corretivas e preventivas de equipamentos de diagnóstico por imagem.
Job Description Roles and Responsibilities: Role Summary/Purpose Responsible for onsite technical support installation and preventive / corrective maintenance in customers' medical equipment. Drives customer satisfaction through service excellence. Essential Responsibilities
• Technical support - installation and preventive / corrective maintenance in customers' medical equipment, maintaining all models of specific equipment of one or more modalities in the assigned area; • Evaluate customer medical equipment issues and implement appropriate repairs; • Verify and approve the operational quality of the equipment and / or system; • Document all repair actions and submit reports/summaries according to schedule; • Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation; • Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction; • Work as a member of local team to provide efficient service delivery to all accounts within the assigned area; • Develop strong customer relationships and serve as an interface between the customer and all GE Healthcare organizations, creating ""a One GEHC"" for the customer; • Comply with the integrity and compliance guidelines as well as promote a safe working environment and ensure compliance with applicable EHS policies and procedures. •
Quality Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. • Complete all planned Quality and Compliance training within the defined deadlines. • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. • Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner. • Ensure all test equipment is tracked and 100% calibrated on time. •
Qualifications/Requirements
• Technical degree in Electrical, Electronics, Mechatronics or correlated area by an accredited Educational Institution; • Experience with maintenance and installation of medical equipment; • Experience in customer relationship management and customer service; • Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner; • Knowledge of the office package (Excel, Word, Power Point, Internet); • Valid National Driver's License; • Availability to travel ~ 30% of the time; • Planning and effective organization of work; • High standards and quality of work. •
Desired Characteristics
• Initiative, concentration and excellent communication skills, listening and establishing interpersonal relationships; • Strong time management and organizational skills; • Self-motivated • Experience developing and maintaining good customer relations. • Change agent and process oriented. • Exhibit the mentality that customers determine our success. • Operate with efficiency and sense of urgency • Willingness to learn and adapt to changing environments. • Ability to deliver results in an uncertain environment, ability to multitask and prioritize •
Roles and Responsibilities: Role Summary/Purpose Responsavel pelo suporte/atendimento tecnico em instalacoes e manutencoes preventivas/corretivas em equipamentos medico-hospitalares, atraves da adequada interpretacao dos dados e uso do conhecimento tecnico/instrucoes tecnicas. Essential Responsibilities
• Suporte/atendimento tecnico dentro do cliente, em instalacoes e manutencoes preventivas e corretivas em equipamentos medico-hospitalares, mantendo todos os modelos de equipamentos especificos de uma ou mais modalidades na area atribuida; • Eletronica/Mecanica: Solucao em nivel de sistemas de problemas e multiplos sintomas. • Satisfacao do cliente: Interface diaria com medicos e tecnicos sobre questoes do estado do equipamento. Atuar para assegurar a satisfação de clients primarios. • Prestar assistencia em visitas de Vendas das Contas; ajudar a treinar outras pessoas quando necessario; Ao identificar oportunidades de Vendas, comunicar-se com a equipe de contas. • Crescimento da empresa: Prestar assistencia ao crescimento e direcionamento da empresa em sua area geografica. • Administracao: Concluir responsavelmente todas as tarefas administrativas em tempo. • Assegurar a conclusão em tempo habil da documentacao de inspecao de FMIs e PMS para as contas atribuidas. • Compartilhar as melhores praticas. Garantir a satisfacao do cliente quanto as solucoes de manutencao, de acordo com as metricas de atendimento, prazo, performance e qualidade definidas pela area. • Manter sistemas e programas efetivos de qualidade, segundo a Declaracao de Politica de Qualidade de Servico Seguir as diretrizes e cumprir os procedimentos internos dos clientes, conforme local de atuacao designado, participando de eventuais treinamentos para a execucao das atividades; • Responder pela correta utilizacao, conservacao, manutencao e otimizacao dos ativos da companhia, • Cumprir as diretrizes de integridade e Compliance, bem como as normas e procedimentos de EHS da companhia. •
Qualifications/Requirements
• Diploma ou certificado de habilitacao tecnica de nivel medio em Eletrotecnica, Eletromecanica, Mecanica, Eletronica ou • Mecatronica, Informatica ou Telecomunicacoes expedido por instituicao de ensino reconhecida pelo Ministerio da • Educacao, Secretarias ou Conselhos Estaduais de Educacao; • Experiencia com manutencao e instalacao de equipamentos medico-hospitalares; • Conhecimento do pacote office (Excel, Word, Power Point, Internet); • Carteira Nacional de Habilitação, categoria B valida; • Ingles basico/Intermediario ou Ingles tecnico (leitura de manuais e treinamentos); • Disponibilidade para viagens em media 30% do tempo. • Elevados padroes e qualidade de trabalho;
Additional Information Relocation Assistance Provided: No