About this role
Responsibilities / Tasks Service Sales
• Responsible for service sales budget and gross margin achievement • Maintain machine installed databases. • Follow up on spare parts & service quotations. • Manage overall SLA service planning together with Team Leader and Service Support Coordinator. • Actively promote SLA and renewal for expiry SLA. • Monitor and follow up on account receivable. • Plan regular visits to customer site and maintain strong relationships with existing clients • Review customer needs and proactively add value to strengthen service package. • Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory. • Act as the primary contact for all service-related commercial activities for Separators and Decanters. • New machines sales support – technical support and onsite meeting.
Service Operation
• Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements • First point of contact for service sales and service execution • Monitor overhaul execution and job reporting • Monitor and control stock level • Fulfilling ISO and local governance requirement • Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades • Participate in the preparation of annual service departmental budget and capital appropriation. • Makes clear agreements with internal and external parties and ensures compliance & safety • Execute any new direction from superior / organization • To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.) • Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.
Your Profile / Qualifications
• Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage • Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage • Minimum 3 - 5 years of managing responsibility in similar industry • Good oral, written and presentation skills in the English language are essential. • Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
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