About this role
Come Grow With Us Who is Orbis Education? Orbis partners with colleges and universities to expand their pre-licensure healthcare programs. Our partners leverage our expertise to produce thousands of high-quality graduates ready to enter the workforce and meet employers’ demands.
Orbis is currently seeking a talented, energetic Qualifying Specialist for our enrollment division. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education. The primary role of the Qualifying Specialist is to qualify prospects who have inquired about a University Partner or expressed interest about getting a college degree. The Qualifying Specialist is responsible for responding immediately to call ins, chats and engage the prospective student into a discussion about a college degree. Through the use of effective questioning and listening the qualifying specialists transfers the motivated prospective student to a team member responsible for beginning the enrollment process.
Full-Time position (Mon-Fri 40 hours/week) Remote work, ideally looking for someone who can work EST hours Starting Salary: $35,000 a year (non-exempt, hourly position)
What you will do:
• Answers inquiries from prospects via the telephone and chat in a timely manner, informing them about the University and its programs
• Represents GCE as a skilled communicator, familiar with higher education and ensures prospective students receive information needed for them to being their evaluation of the University Partner and its programs.
• Shares knowledge of university process and procedure to gauge their interest.
• Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by GCE’s Employee Development department and Management
• Determines if the University Partner has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect.
• Appropriately directs prospects to a program that will meet the prospect’s needs.
• Accurately shares university expectations to ensure the long-term success of enrolled students
• Serves as a member of a graduation team, which includes academic counseling and admissions representatives
• Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner.
• Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
• Other duties as assigned
What you will need:
• A passion for assisting others in realizing their goals through higher education
• High level of integrity and commitment to compliance with regulatory rules.
• Enjoys a fast-paced, dynamic work environment
• Excellent interpersonal and communication skills
• Strong computer skills with the ability to toggle between multiple software programs.
• Associate's degree preferred
Why work at GCE:
• A career where your work makes a difference in students’ lives
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Collaborative and supportive work environment...and more!
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