About this role
Customer Service Agent
Shift Schedule:
09:00–17:00, 11:00–19:00, 17:00–01:00, 19:00–03:00 (Night shifts 2–3 times per month)
*Ability to work in all shifts is required.
Salary: 160,000 AMD
• Handle customer inquiries via Digital Service Channels: inbound and outbound call center, chat, Email, Social Media • Provide customers with the data regarding new and existing services/campaigns • Register Customer problems and requests correctly and accurately • Verify any kind of information related to subscribers • Follow a high level of customer data confidentiality • Follow company standards in customer service • Proper knowledge of Company products/ services/promotions/standards.
• Fluency in Armenian, good knowledge of Russian, and English will be considered a plus. • Excellent Communication Skills • Multitasking skills • Stress tolerance • Adaptability to changes • Quick learner.