About this role
Job summary
Do you have experience in a caf, coffee shop, retail or hospitality environment? Are you passionate about delivering excellent customer service and creating a welcoming experience for customers? If so, we'd love to hear from you.
As a Retail Caf Assistant, you'll play a key role in the day-to-day operation of our hospital cafs, providing a friendly, efficient and professional service to patients, visitors and staff. Working as part of a supportive team, you'll help ensure our cafs are clean, well-stocked, welcoming and operating to the highest food safety and customer service standards.
With competitive pay rates of £12.92 per hour for weekday shifts, £18.22 per hour for weekday nights (after 8pm) and Saturdays, and £23.64 per hour for Sundays and Bank Holidays, there has never been a better time to join our team. Join us and help create a welcoming caf experience for everyone who visits our hospitals.
Main duties of the job
Your day-to-day activities will include:
Providing a courteous and efficient service to patients, visitors and staff. Preparing and serving food, drinks and barista-style coffees to a high standard. Assisting with caf merchandising, presentation and stock rotation. Receiving and checking deliveries and replenishing stock. Maintaining high standards of cleanliness and hygiene throughout caf areas. Completing cleaning, temperature and food safety records. Supporting colleagues and new starters within the team. Contributing to a positive customer experience while helping achieve retail sales targets. The ideal candidate will:
Experience working in a caf, coffee shop, catering, retail or hospitality environment. A friendly, approachable and customer-focused attitude. Ability to work effectively in a busy environment and as part of a team. Good communication skills and a positive work ethic. A flexible approach to working hours and duties. Commitment to maintaining excellent hygiene, food safety and customer service standards.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Education and Qualifications Essential
Basic Education - Reading and writing plus basic numeric skills
Desirable
NVQ Level 1 or Retail Catering Experience in a similar field
Experience Essential
Retail or catering experience
Desirable
Previous NHS experience
Skills and Abilities Essential
Able to use cafe equipment, including till and coffee machines Able to follow verbal and written instructions; for example when adhering to cleaning schedules
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)