About this role
Job summary
The post holder will have a key role in maintaining an effective service to support clinical and corporate services in the effective and timely notification, management, investigation, and response to all Patient Safety Incident's.
The postholder will work closely with staff and managers across Trust services to ensure all pertinent details about each incident are accurately recorded in the Trust's incident management system (Datix). They will work with investigation leads to provide facilitated support and ensure the timely provision of all incident investigation updates, investigation reports, action plans and quality assurance documents.
Main duties of the job
To support the Patient Safety Team in the daily management of the incident reporting process and associated work streams across the Trust
To act as the day-to-day point of contact for staff regarding the reporting for all incidents, dealing with queries and providing advice and support as required
To carry out a daily review of all incidents reported on Datix to challenge the completeness of information, accuracy or severity, and to ensure the appropriate action and level of response has been initiated
Effectively deal with all written and verbal enquiries responsively, deciding upon and initiating appropriate follow up action required promptly.
To escalate any identified potential PSII's to the Patient Safety Manager and Deputy Patient Safety Manager
To identify incidents requiring discussion at the Incident Decision & Learning Group for potential PSIRF response
Ensure the Datix system is continually updated to provide a 'live' record of progress and accurate reporting
Identify non-compliant areas for escalation to managers and leads, where incident responses have not been completed within set timescale or there are outstanding actions after the due completion date
To contribute to the effective integration of patient safety/clinical risk with other quality governance and accountability programmes and functions
Support the process for reporting to Learning from Patient Safety Events (LFPSE)
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education Essential
Educated to degree level or equivalent experience.
Knowledge and Training Essential
To have IT and high-level administration skills being able to analyse data, contribute to reports and be proficient in the use of databases, Outlook, Word, and Excel (Microsoft office).
Desirable
Knowledge of NHS Governance process, in particular incident management
Experience Essential
Understanding of the NHS governance and quality agenda Ability to work with colleagues at all levels and to liaise on sensitive and important issues Experience of managing complex and sensitive information
Desirable
Knowledge of the DATIX electronic incident reporting system
Planning & Organisational Skills Essential
Able to self-generate & manage own workload to meet the needs of organisation Ability to prioritize and manage competing demands
Communication & Relationship Skills Essential
Effective interpersonal and facilitation skills and supporting others Excellent written/verbal communication skills Ability to communicate sensitively with a tactful and diplomatic approach regarding matters that may be upsetting or stressful for staff
Analytical & Judgement Skills Essential
Ability and willingness to handle highly confidential information without compromising confidentially Able to manage conflicting priorities and organize workload effectively, with minimal supervision, to meet tight deadlines
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Dudley Group NHS Foundation Trust
Address Russell's Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website https://www.dgft.nhs.uk/ (Opens in a new tab)