About this role
Job summary This is a great opportunity to build healthcare administration skills while helping patients access the right support. You will be part of the Care Coordination Hub, providing a helpful first point of contact. By handling referrals, calls and bookings accurately, you will support safe, timely and patient-centred care
Main duties of the job What you'll do:
Manage incoming calls, emails and digital referrals within agreed timescales Check referral information and book or update patient appointments Give clear non-clinical information and signpost people to appropriate services Maintain accurate, confidential patient records across several computer systems Prioritise competing tasks and escalate clinical, safety or service concerns appropriately What we're looking for: You will need a Level 3 qualification in Business Administration or Customer Services, or equivalent knowledge and experience. You should have office administration experience, strong keyboard skills and confidence using Microsoft Office. You will communicate clearly and respectfully, organise your workload and maintain accuracy under pressure. We welcome transferable experience from customer service, contact-centre or administrative roles. Training, guidance and supervision will support you in following local procedures. We welcome applications from all backgrounds and communities, and value fairness, respect, inclusion, teamwork and your ideas for improvement.
About us
At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.
Job description Job responsibilities
Please refer to the job description and person specification attached to this job advert for more information
Person Specification
Qualifications Essential
NVQ level 3 in Business Administration/Customer Services or equivalent level of knowledge and experience Word processing to RSA 3 standard or able to demonstrate this level of skill
Knowledge Essential
Comprehensive knowledge of a range of administration procedures and practices Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook and EPR systems Information governance/confidentiality/GDPR in a healthcare setting
Desirable
Knowledge of SystmOne functions and other clinical reporting systems Knowledge of referral pathways and clinic/appointment booking processes
Experience Essential
Previous experience of working in an office environment and carrying out general office/administrative duties
Desirable
Previous experience of patient appointment booking systems e.g. SystmOne Experience of high-volume telephone / contact-centre style work and dealing with distressed or challenging callers Experience of processing referrals and managing a shared inbox/work queue Experience of using multiple systems simultaneously and maintaining accuracy under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name City Health Care Partnership CIC
Address Health House
Grange Park Lane
Willerby, Hull
HU10 6DT
United Kingdom
Employer's website https://www.chcpcic.org.uk/ (Opens in a new tab)