About this role
Job summary
We are looking to recruit a new Receptionist to join our friendly team in axess Warrington and Halton sexual health. The post holder will be expected to work across some of our community clinics in these boroughs. Communication skills will be key to this role.
Main duties of the job
Dealing with telephone enquiries, booking in patients using the Electronic Patient Records System , basic patient triage and general administration duties (training will be provided where necessary). Successful candidates will be expected to work on a main reception desk, in a front facing role as part of an integrated team.
About us
University Hospitals Liverpool Group NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description Job responsibilities
Axess Sexual Health
Appendix to Job Description AS.OS.R0143z Clerical Officer (Generic) Band 2
Task List Clerk Band 2
These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and Supervision.
Additional Tasks:
To receive incoming calls from healthcare professionals and patients wishing to access the service. To enter and amend patient personal information into Electronic Patient Record systems. To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately. To process incoming and outgoing calls on the telephone triage line and respond to queries /enquiries from the public, directing patients appropriately. To follow correct processes for dealing with complaints and escalate as necessary. To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager. To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required. To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role. To follow the reception emergency contingency procedure in relation to computer or network break down. To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely. To communicate fluently and clearly with patients without judgement and with empathy. To support the processing of patient requests via telephone, email, or text message to cancel or change appointments. To liaise with colleagues at all levels both within the team. To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service. To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required.
Person Specification
Qualifications Essential
GCSE or NVQ2 or equivalent experience. IT literate.
Experience Desirable
Proven knowledge of word processing, spreadsheet and email software.
Skills Essential
Effective communication and interpersonal skills. Ability to work effectively within teams. Ability to work in a confidential and sensitive manner. Ability to plan, prioritise and schedule work.
Other Essential
Self-motivated. Able to work on own initiative. Able to work with attention to detail.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Axess Sexual Health
Bath Street Health & Wellbeing Centre
Legh Street, Warrington
WA1 1UG
United Kingdom
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)