About this role
Job summary
Undertake reviews of all clinic templates and agree and apply slot conversion rules with Cliniciansand local managementMake best use of all available clinic appointments to ensure maximum utilisation for all clinicswithin the areaEnsure all patients are seen within government and local waiting time targets and service ismanaged in accordance with legislation, policies and guidelines to meet the overall objectives ofLUHFT.
Main duties of the job
o To review all existing clinic templates using agreed template change requestprocedures and agree slot conversion rules with Clinicians and local managemento To provide relevant, up to date and accurate information to local management andClinicians on utilisation of clinic appointments and available slots.o To assist in solving change requirements for clinic and available capacity. Helpidentify a range of options and draw appropriate conclusions in partnership with localmanagement colleagues.o Provide a first class booking service to patients and service users.Ensure that the healthcare records are maintained and that documentation is available for clinicappointments that have been booked within two days of the clinic date.Work collaboratively with other professionals and agencies to ensure patient needs are met inrelation to service provision.Communication.To meet weekly with Out Patients and Medical Records staff to update on progress and agreechanges.Maintain regular contact with Clinic Clerks/Reception staff in ensuring they are aware of up to dateclinic lists for preparation of clinics.Ensure case notes are available in timely manner for patients booked within two days of clinic date.Telephone patients and arrange a mutual date for their appointment, book appointment and sendout appointment letter and appropriate literature to the patient.Contact patients to offer late availability appointments, update the hospital information system.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description Job responsibilities
Lead responsibility for the booking of referrals for outpatient appointments on the hospital Patient Administration System (PAS) iPM in accordance with NHS e-Referral, partial booking system
Understand the vetting prioritisation and being responsible for recognising and bringing any urgent requests for patient appointments immediately to the attention of the clinical team
To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.
Follow the policy for patients who do not attend (DNA) their appointment.
Liaise with GP Practices, health care professionals, wards, emergency department a as required.
Monitoring of clinics and waiting lists, highlighting waiting list breaches and waiting times.
Monitor and maintain existing clinic templates using agreed template change request procedures and agree slot conversion rules with clinicians and operational management team
Build clinic templates in accordance with Trust procedures.
To supervise other administrative staff when indicated by the appointments Coordinator on an ad hoc basis.
Provide relevant, up to date and accurate information to the operational team.
For a full list of duties, please refer to the attached job description and person specification.
Person Specification
Qualifications Essential
NVQ 3 /equivalent
Experience Essential
Experience in out patient/booking environment.
Knowledge Essential
Working knowledge of the hospital information/administration systems
Skills Essential
Accurate keyboard skills Good communication skills Task prioritisation skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Aintree University Hospital
Lower Lane, Fazakerley
Liverpool
L9 7AL
United Kingdom
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)