About this role
Job summary
An exciting opportunity has arisen for a Band 3 Elective Admissions Officer within the Cardiothoracic Clinical Board. This position is fixed term until 24th June 2027.
If you are enthusiastic, organised and well-motivated we want you to join our waiting list team.This is an ideal opportunity to showcase your skills in supporting Cardiothoracic to achieve full theatre utilisation and excellent waiting list maintenance to provide a quality patient experience.
This position requires excellent organisational and communication skills to ensure our 18 Week Waiting times are met.
The successful candidate will need to demonstrate experience of working in a fast-paced environment to ensure robust and timely management of Waiting Lists. You will work alongside a range of Consultants and Admin teams, therefore it is essential that you have the ability to build relationships and maintain a professional approach.
If you have a pro-active approach, are a problem solver and your passion is to support and put the patient's needs at the forefront, then this is the ideal role for you.
Interview Date 29 September 2026 26 Hours 15 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy NO AGENCIES PLEASE
Main duties of the job
If successful, you will be responsible for co-ordinate waiting lists in an efficient manner by liaising with consultants and other Admin teams to ensure waiting lists are accurate, well utilised and maintained to standard in line with the Trust's waiting times and the Trust's Patient Access Policy.
o NHS IT Systemso NHS Waiting list experience/knowledge o Knowledge of 18 Week pathways o Patient confidentialityo Good communication skillso Demonstrates problem solving skillso Highly motivated and able to motivate otherso Patient Focusedo Ability to meet deadlines
You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. Be able to demonstrate knowledge of waiting lists and be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.
The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail.
The role is fast paced and you must be able to deal with sensitive and contentious information.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
Royal Victoria Infirmary (RVI) Freeman Hospital Newcastle Dental Hospital Cramlington Manor Walks Urgent treatment centres Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description Job responsibilities
The Elective Admissions administrative service contributes towards a systematic approach to delivering the NHS commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce patient choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Information management and data quality is essential to ensuring effective management of waiting lists. Through robust booking systems the service aims to maximise theatre utilisationand maintain NHS patient access targets. This will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.
Person Specification
Qualifications & Education Essential
NVQ Level 3 or equivalent level qualification or experience
Knowledge & Experience Essential
Previous administration experience Knowledge of MS Office (incl. Excel, Word & Outlook)
Desirable
Operational Experience of Waiting List Management Processes Knowledge of Trust eRecord system Understanding of NHS Waiting list management definitions Understanding of the NHS Constitution and NHS Operating Framework Customer service and call handling experience NHS administration experience
Skills & Abilities Essential
Good communication skills Analytical and Numerical skills Proven organisational skills Problem solving skills Proficient organisational skills
Desirable
Ability to work under pressure and remain calm
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address Freeman Hospital
317 01 Freeman Hospital
NE7 7DN
United Kingdom
Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)