About this role
Job summary
Calling Administrators!
An opportunity has arisen within Hampshire and Isle of Wight Healthcare NHS Foundation Trust to appoint a Full time Admin Co-ordinator in our Andover and Winchester Public Health Nursing 5-19 team based at Beech Hurst, Andover with a requirement to occasionally visit the sister site at Southern House, Otterbourne.
As the Admin Co-ordinator you will assist the Public Health Nursing 5-19 team in the development and maintenance of a quality administrative service across a defined area. You will be required to provide high level support to the Admin Lead, Admin Manager and Clinical Team Leads in all aspects of activity relating to the Business Unit function.
In this varied role, you will be required to use initiative, working autonomously in referring issues to other relevant parties as appropriate, ensuring confidentiality and security of information is always maintained, whilst providing good customer service experience for all staff and stakeholders. You will answer phones, enter information on patient record systems, input data for the National Child Measurement Programme, Vision, manage emails, E-Rostering for the team, order stationery and equipment and minute taking at team meetings along with other general administrative tasks. Applicants must have excellent IT skills and be prepared to provide cross-cover support to other teams and sites across the area.
You will need access to a car, a full driving licence and insurance for business use.
Main duties of the job
To provide comprehensive administrative support to the 0-19 Public Health Nursing Service that supports delivery of the Healthy Child Programme to children, young people and families living within Hampshire.
Work closely with the Administrative Lead for delegation of day-to-day duties, with the Administrative Manager having management responsibility for administrative processes within the team and Clinical Team Lead for the overall management of the team.
To work in collaboration with the clinical and non-clinical team members and will have responsibility for managing the administrative process for but not exclusive to, managing referrals, discharges, and transfers in and out of the team using the Open RiO electronic patient system, in accordance with standard operating procedures.
To delegate tasks to Team Administrators and Team Administrator Apprentices to deliver excellent customer service to service users and ensure the smooth running of the team.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
NVQ Level 3 or 2 A / AS Levels or equivalent experience English and Maths GCSE or equivalent Full driving licence and access to car with insurance for business use
Desirable
IT Qualification RSA typing Level II NVQ 2 or equivalent
Experience Essential
Good level of IT skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint, and Publisher) Working in a reception/office setting both alone and as part of a team Customer service experience
Desirable
Previous NHS Experience Line Management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Beech Hurst
Weyhill Road
Andover
Hampshire
SP10 3AJ
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)