About this role
Job Req ID: Posting Date: Function: Location: Salary: About the role The Consumer Billing Delivery Lead plays a critical role in leading the successful delivery of complex billing solutions through a strong, FTE co-located team model. Working side-by-side with a dedicated team based in Belfast, this role is accountable for creating clear priorities, building shared ownership, and enabling close day-to-day collaboration that accelerates decision-making, strengthens delivery focus, and improves accountability. The role leads delivery from concept through to production, ensuring solutions are delivered on time, to the required quality, and in line with business priorities. By combining hands-on delivery leadership with effective team coordination, cross-business stakeholder engagement, and strong financial management, the role helps ensure billing capabilities are delivered reliably, efficiently, and with a clear focus on customer and business outcomes What you’ll be doing End-to-End Delivery Leadership · Lead the delivery of complex consumer billing solutions from concept through to production, ensuring delivery is on time, within scope, and aligned to business outcomes. · Own integrated delivery plans, milestones, dependencies, and critical path activities across technology, business, and operational teams. Stakeholder & Cross-Business Collaboration · Collaborate across product, engineering, operations, finance, service, and wider business stakeholders to align priorities, scope, and delivery approach. · Provide clear governance, status reporting, and decision support, escalating risks and issues at the right time to maintain delivery momentum. Financial & Commercial Management · Manage delivery finances including budgets, forecasts, cost tracking, and spend control, ensuring delivery remains commercially efficient and value-focused. · Support business case delivery by tracking benefits, financial assumptions, and trade-offs across scope, timeline, and cost. Risk, Dependency & Governance Management · Identify, manage, and mitigate delivery risks, assumptions, issues, and interdependencies across multiple workstreams and suppliers where relevant. · Ensure delivery governance is maintained through robust planning, change control, and adherence to agreed delivery standards. Defect, Incident & Service Readiness Management · Lead the management of defects and incidents, ensuring prioritisation, root cause analysis, resolution planning, and appropriate stakeholder communication. · Drive operational readiness for production releases, including entry/exit criteria, support models, release controls, and handover into service. Agile Delivery & Continuous Improvement · Promote effective delivery ways of working across teams, using Agile or hybrid methods to improve predictability, transparency, and responsiveness. · Use delivery metrics, lessons learned, and retrospective insights to continuously improve execution, quality, and customer outcomes. Essential Skills / Experience End-to-End Delivery Management : Proven experience leading complex business and technology deliveries from initiation through to production, managing plans, milestones, dependencies, and outcomes. Stakeholder & Cross-Functional Leadership : Strong ability to influence and collaborate across Product, Engineering, Operations, Finance, and business stakeholders to drive alignment and delivery success. Governance, Risk & Operational Delivery : Expertise in managing budgets, RAID, governance, service readiness, incident management, and delivery assurance within complex environments. Desirable Skills / Experience Agile, Hybrid and Waterfall Delivery Methodologies Financial Management including budgeting, forecasting, and cost control Defect & Incident Management within production environments Service Transition & Operational Readiness planning Billing Platform Experience or consumer billing domain knowledge Large-Scale Transformation Programme Delivery Delivery in Regulated Industries (Telecoms, Financial Services, Utilities, etc.) Continuous Improvement & Delivery Optimisation through metrics, retrospectives, and lessons learned Our Package Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: • 10% on target annual bonus • Access to an online private GP 24/7 for you and your immediate family • Market-leading paid carers leave with up to 2 weeks off • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay • Discounted EE and BT products, including mobile and broadband • Market leading Pension scheme – 5% from you and 10% from us • Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.