About this role
Job Description Legal Recovery & Insolvency Management Manage legal recovery and insolvency cases, including filing Proof of Debt (POD) claims with Liquidators and the Official Assignee (OA). Monitor, track, and provide regular progress updates on ongoing legal cases to internal stakeholders. Gather, compile, and verify legal documentation required for submission to external legal counsels. Represent the company in Small Claims Tribunals (SCT) hearings and consultations (online and in-person). Vendor Management & Dunning Operations Manage relationships with Debt Collection Agencies (DCAs) and law firms; monitoring performance metrics and reviewing of billing/commission computations. Oversee internal dunning workflows, and common mailbox inquiries/complaints. Review and manage accounts under Specific Provisioning (SP) to maintain accurate provisioning Prepare justification paper for bad debt write-offs (WO) for management approval. Support process improvement initiatives, ad-hoc operational tasks, and User Acceptance Testing (UAT) for system enhancements BPO Managment Supervise and review the work of BPO staffs handling credit reporting, Specific Provisioning (SP), and bad debt write-off (WO) preparation. Qualifications Degree or Diploma in Finance, Business, Economics, Accounting, or a related discipline, with a solid grasp of credit control and provisioning frameworks. Minimum of 3–5 years of experience in dunning, credit recovery, and legal insolvency workflows, preferably within the telecommunications industry. Proven experience supervising BPO/offshore teams and reviewing operational submissions Practical knowledge of local legal processes (POD filings, OA/Liquidator administration) and SCT hearing protocols. Strong financial acumen in tracking Specific Provisioning (SP) and preparing write-off proposals. Proficiency in Google Workspace and MS Office, with advanced spreadsheet skills (Google Sheets / Excel; knowledge of Google Apps Script or VBA preferred), alongside hands-on experience with SAP Strong written communication, negotiation, and stakeholder management skills under tight timelines.