About this role
About Historic Claims Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care. Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right. A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. About the role | Mō te tūnga The Records team provides records and file management services to Historic Claims. The Records Coordinator role includes identifying, sourcing, digitising, describing, and managing the movement of historic records. Historic records are vital to assessing claims, responding to Privacy Act 2020 requests for information, and resolving enquiries about claimants’ experiences in care. The Records team has a supportive and collaborative workplace culture. Historic Claims offers excellent career progression opportunities. Skills and Experience | Mōu – Ngā Pūkenga me ngā Wheako To be successful in this role you will have: an inquisitive disposition. You will thrive on problem-solving and research. a relevant tertiary qualification, such as information management or social science, or work experience in similar fields, would be an advantage. the ability to move between a range of records management processes and systems and prioritise multiple tasks in a busy environment with competing demands. sound understanding of the importance of recordkeeping and obligations under the Public Records Act 2005. an understanding of appropriate and respectful handling of sensitive personal information. proven competency working with the MS Office Suite and records management systems. exemplary attention to detail. demonstrated ability to work collaboratively and build relationships. strong written and oral communication skills. the ability to demonstrate empathy and understand client needs, concerns, and priorities. Position Description | He Whakaahuatanga Tūnga A copy of the position descriptions can be found here: Records Coordinator position description Salary | Utu-ā-tau: $61,466.00 - $73,903.00 Applications close | Ka kati ngā tono hei te: Thursday, 9th September 2026 About us | Mō mātou The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. How to apply | Me pēhea te tuku tono Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement. All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected] Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Joining us | Ko te hono mai Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here. If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.