About this role
• Knowledge of Property & Casualty Insurance (US P&C) is mandatory • Preference if have claims processing knowledge • Ensure adherence to process guidelines as per agreed quality standard on all SOPs • Ensure that the assigned targets are achieved as per agreed SLA • Ensure adherence to Company Policies and Procedures • Proficient in understanding and validating the insurance related documents • Should be flexible to work in a 24/7 environment
Customer orientation
Customer service ability
Spoken English proficiency
Written English proficiency
Phone etiquette
Critical thinking and prioritization skills
Empathy and listening skills
Conversational ability
Graduate