About this role
• Answers questions to providers related to Benefit Plans, Claims and related topics • To communicate effectively for additional information as needed by providers • Perform accurate data entry • Perform eligibility and benefit verification • Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication
• Answers questions to providers related to Benefit Plans, Claims and related topics • To communicate effectively for additional information as needed by providers • Perform accurate data entry • Perform eligibility and benefit verification • Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication
• Good computer navigation skills • Typing speed of 30 Words per Minute with 95% Accuracy • Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook) • Ability to work and collaborate effectively with internal customer • Preferred knowledge of medical terminology • Preferred ability to make sound decisions under the direction of Supervisor • Preferred ability to analyze and resolve problems with minimal supervision • Ability to navigate multiple systems and applications • Ability to produce high quality outcomes in a highly productive environment. • Ability to make sound judgments based on available information. • Excellent written and oral communication skills • Strong critical thinking skills and attention to detail • Experience in using email and Web-enabled applications In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets