About this role
1.Stock Operations Management and Control ❖Day-to-day operations and controls for perfect stock accuracy -Process all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers, shipments, returns, etc.). -Manage the daily replenishment of all storage areas on the sales floor (products and packaging) -Monitor and close expired reservations and reintegrate them into available stock on a daily basis -Assist your reporting Manager in the follow-up and correction of negative stocks daily ❖Manage defective/shopsoiled products ❖Stock replenishment control ❖Stock takes & cycle counts -Perform an appropriate preparation of stock takes and cycle counts -Contribute to scanning and investigation of discrepancies -Contribute to producing the final report for the Finance department (to be validated by the Store Manager) -Propose corrective actions to improve future stock takes results (methods, tools, training…) and reduce shrinkage 2.Continuous process improvement and performance follow-up ❖Implement an optimized organization of storage -Contribute to the definition and implementation of back and front office storage practices -Participate in discussions with representatives of the sales team (+VM for storage on the shop floor) to propose and perform adjustments and improvements of storage practices, equipment, and distribution ❖Stock-related procedures -Ensure an appropriate implementation of storage rules, stock procedures, and best practices by all team members (5S controls, KPIs follow-up, etc.), and raise alerts to your manager when necessary -Develop a perfect knowledge and mastery of all stock-related processes and tools: be able to train and remind other team members on those topics 3.Coordination and Transversal Management ❖Work in constant cooperation with the store team: reporting Manager, sales teams (improvement/adjustment proposal of storage organization, floor storage replenishment, etc.), Sales & Service Support (ex, receiving of repaired items and Customer Orders) ❖Liaise with corporate: be in contact with upstream stakeholders on matters related to the stock (Group Customer Service Team, Logistics at central and local levels, Internal Control, Retail Merchandising) ❖Contribute actively to team meetings organized by the Manager and during morning briefs: report on operational issues and stock-related KPIs, propose corrective actions PERFORMANCE INDICATORS ❖Timely completion of product flows (in and out) ❖Stock accuracy: -Results of annual stock takes and cycle counts (number of discrepancies, Shrinkage rate) -Level of negative stocks -Number of reservations expired for more than 1 day ❖Quality, clearness, and cleanliness of stockroom organization: continuous results of 5S checks ❖Quality of relationships with the team ❖Quality of relationships with upstream stakeholders