About this role
Operational
- Monitor and ensure all customers’ and vendors' requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile according to customers and vendors requirements.
- Ensure vendor’s documents to customers are delivered in a timely, accurate and complete manner.
- Execute and adhere to customers’ service requirements based on instructions.
- Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact.
- Continuously intensify relationship to maintain and protect customers.
- Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfactions.
- Ensure customers reports are provided timely and accurately.
- Monitor and manage bookings.
- Follow up for Services related matters with concerned parties.
- Ensure Daily Productivity targets are met at the required quality level.
Operational (Con't)
- Produce relevant and accurate documents in a timely manner, according to the customer profile and location profile.
- Minimize pending queue and incomplete documents at any point of time.
- Meet and exceed customers agreed performance metrics in the least cost manners.
- Evaluate, investigate and trouble shoot service issues to improve service delivery standards and minimize cost impacts.
General Education
Bachelor's Degree or Equivalent
General Experience
Associate - Minimum 1 year of working experience in related field.