About this role
• Experienced in datacenter operations and application deployment. • Manage and support Job Schedulers Administration and BAU activities. • Manage and support Managed File Transfer Tools Administration and BAU activities. • Manage automation of Datacenter Operations activities. • Job Schedulers & File Transfer tools Administration. • Understand requirements of file transfer across various applications and implement approach which suites the best, do proper testing and enforce all required controls are in place. • Ensure the automation tasks are designed with exception handling and controlled rerun capabilities to avoid risk and associated impacts. • Ensure pre and post validation process are followed on production deployment and support activities. • Enforcing High Availability functionality of supporting applications in Primary and secondary site to ensure uninterrupted services. • Supporting for business continuity testing across the bank. • Tracking of DC operations service tickets. • Monitoring application batches as per the SOPs given by various internal teams and escalation and recording of the issues. • Escalation & recording of systems, application, and batch problems. Liaising with various teams within the bank for operations. • Monitoring of alerts from various Enterprise Monitoring systems of the Bank. • Liaise with infrastructure owners, application owners, Vendors for various support related activities on 24x 7 rotation shift basis. • Deployment of approved changes on various Infra platforms. • Prompt reporting of production issues with impact analysis and taking necessary action for rectification. • Escalation, recording and Tracking of all incidents till closure of incidents.
• Job Execution Accuracy: % of jobs completed successfully without manual intervention. • Incident Response Time: Time taken to detect, escalate, and resolve job failures. • Operational Efficiency: Reduction in manual interventions and job failures. • Stakeholder Coordination: Timely communication and resolution of application-related issues. • Documentation & Compliance: Up-to-date job documentation and adherence to audit requirements.
• Strong analytical and troubleshooting skills. • Attention to detail and process-oriented mindset. • Effective communication and stakeholder management. • Ability to work under pressure and in 24x7 environments. • Documentation and reporting skills. • Automation and scripting capabilities. • 7-10 years of experience in IT operations or batch job scheduling. • Hands-on experience with enterprise scheduling tools. • Exposure to banking, financial services, or large-scale enterprise environments is a plus. • Experience in coordinating with cross-functional teams and managing critical job flows. • Batch job scheduling tools (e.g., Control-M, Autosys, TWS, Cron). • Operating systems (Windows, Linux/Unix). • Basic scripting (Shell, Python, PowerShell). • Application architecture and job dependencies. • ITIL processes (especially Incident and Change Management). • Database basics (SQL for job-related queries and logs).