About this role
Job summary
Band 2 Radiotherapy Administrative Assistant
We are looking for a motivated and organised Radiotherapy Administrative Assistant to join the Berkshire Cancer Centre administrative team. This is an important role supporting the delivery of high-quality radiotherapy services through the provision of comprehensive administrative support to patients, clinical staff and the wider multidisciplinary team.
The post holder will be responsible for a range of administrative duties including appointment management, preparation of clinical records, data entry, patient pathway support and responding to enquiries. The role also includes providing reception cover when required to support service needs.
You will work closely with radiographers, clinicians, administrative colleagues and other healthcare professionals, to ensure patients receive timely information, efficient appointment coordination and a professional, patient-centred service. The successful candidate will have excellent communication skills, strong attention to detail and the ability to work effectively in a busy healthcare environment.
This is an excellent opportunity to join a friendly and supportive team at the Berkshire Cancer Centre. You will play a key role in supporting patients throughout their radiotherapy journey while contributing to the efficient delivery of a busy and dynamic service. Previous administration experience is essential, and experience within the NHS or a healthcare setting would be advantageous.
Main duties of the job
Prepare and manage patient records and clinical documentation to support radiotherapy services. Schedule, amend and manage patient appointments using electronic patient management systems. Book radiotherapy follow-up appointments and other associated appointments as required. Request and collate relevant clinical information, including pathology, histology and radiology reports. Ensure accurate patient data entry and maintenance of electronic records using PMS, EPR and MOSAIQ systems. Provide a professional and patient-focused service when responding to telephone and email enquiries. Arrange transport and interpreter bookings as required. Liaise with radiographers, clinicians, medical secretaries and other healthcare professionals to support patient pathways. Provide reception cover when required, assisting patients and visitors attending the department. Maintain accurate administrative records and support efficient patient pathway management. Undertake general administrative duties including filing, scanning, data entry and document management. Support the smooth running of the department by maintaining stock levels and assisting with routine administrative processes. Work flexibly across the Berkshire Cancer Centre as required, including occasional support at the Bracknell Radiotherapy Unit. Contribute to a positive patient experience by providing a professional, courteous and compassionate service at all times.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our Trust "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities
Please refer to the attached Job Description & Person Specification for further details of the job role.
Person Specification
Qualifications and Experience Essential
Maths GCSE or equivalent English GCSE or equivalent Previous NHS/ Healthcare Administrative experience IT Skills
Desirable
A Levels/ Higher qualifications or equivalent Radiotherapy or cancer specific experience
Communication skills Essential
Interpersonal and Customer service skills Verbal and Written English skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address Royal Berkshire Hospital
London Road
Reading
RG1 5AN
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)