About this role
Job summary
You are responsible for:Undertaking in a competent safe manner, a range of tasks to the required standards, frequencies andschedules & on a planned and ad hoc basis within the built environment.To pay due regard & observe all Health and Safety procedures including minimal handling regulationsthe appropriate use of PPE and equipment, COSHH Regulations, HTM's.Maintain a clean safe & tidy working environment at all times. Ensuring the following services/dutiesare provided which will include but not be limited to:Environmental Services (Housekeeping Cleaning).
Main duties of the job
Provide the services described below to a high standard and to take pride in the quality of their work understanding that all staff within the organization have a role to enhance patient careTo develop and maintain good working relationships with service users, patients, visitors, staff and managers as well as external agencies providing services to the Trust.Communicate and exemplar the Trust behaviour standards which promote the organization, maintain standards, being professional compassionate and caring at all times.Maintain a high standard of personal dress/uniform, conduct in keeping with the nature of your duties, ensuring that the duties carried out will reflect to the credit of the department and Trust. Attend statutory training, which will include but not be limited to Manual Handling, Infection Prevention Control, Fire and Health & Safety, Information Governance, Equality & Diversity and all other training that is required as part of your job role.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description Job responsibilities
To manage Housekeeping staff within the team, providing them with the information, direction, guidance and support necessary to enable them to undertake their responsibilities and duties
To work with other Housekeeping Team Leaders to ensure adequate staffing cover and the effective day-to-day operation and co-ordination of the Housekeeping service. To cover for other Housekeeping Team Leaders when required.
To plan rosters to ensure that daily staffing levels can meet predicted activity within the allocated budget
To develop and maintain effective methods of staff communication and involvement within the team in support of Housekeeping and Directorate objectives, using methods that reflect the needs and working patterns of staff
To recruit and select new Housekeeping staff to the team, following Trust policy and Trust and Directorate procedures. As requested, to support other Housekeeping Team Leaders in the recruitment and selection of their staff
To co-ordinate the induction of new Housekeeping staff joining the team, in accordance with Trust policy and Trust and Directorate procedures
To manage the performance and development of staff in the team, including undertaking the annual appraisal and development reviews of team members and ensuring that all team members have a current personal development plan
To ensure that all members of the team maintain a high standard of conduct and personal dress/uniform. To ensure that team members always act in a courteous, professional, compassionate and caring manner
To ensure that all team members are able to respond effectively to all medical and non-medical emergencies, in accordance with Directorate and Trust procedures, (including Major Incidents)
To contribute to the development of Housekeeping service training and development plans. As required, to assist the Housekeeping Manager and the Quality Manager with the planning, implementation and delivery of statutory, Directorate and Housekeeping service training
To ensure compliance within the team with existing Trust, Directorate and Housekeeping service policies, procedures and established safe working practices. To lead on the introduction of agreed new policies, procedures and working practices within the team
To manage the delegated pay budget and, as appropriate, non-pay budgets, for the team, ensuring that resources are used efficiently and effectively to meet agreed staffing and budgetary targets.
To support the development and maintenance of good working relationships with internal customers of the Housekeeping service, representing the department on working groups or at regular user meetings.
To work with internal customers to resolve any problems and complaints that may arise in relation to the Housekeeping service provided by the team
To contribute to the development of service improvement ideas and initiatives within the Housekeeping service by: Helping to identify how the Housekeeping service can better meet the needs of the Trust, internal customers and patients Contributing to the development, planning and introduction of service improvement ideas within the Housekeeping service and the Directorate
To maintain manual and electronic Housekeeping service records as required, including schedules of work, staff absence and leave, weekly and monthly timecards and time sheets
As required, to assist the Housekeeping Manager with the provision of data and other written information relating to the Housekeeping service. Maintain manual and electronic records for example weekly & monthly time sheets, overtime system and audits as required, involving team members to support accurate data management and development of team members.
As required, to prepare written proposals and make presentations to managers on Housekeeping and other related topics
To order, requisition and issue materials and equipment as required and in accordance with Housekeeping service and Trust procedures
As required and as appropriate, to cover for Housekeeping Team Leaders in their absence.
Person Specification
Interview and assesment Essential
Customer services experience
Desirable
Have experience of one of the facilities disciplines or related areas
Interview & Assesment Essential
Customer services experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address Royal Berkshire NHS Foundation Trust
London
Reading
RG1 5AN
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)