About this role
At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
START YOUR CAREER NOW. The Litigation and Claims Operations Specialist supports the legal department’s dispute resolution and legal operations functions by managing pre-litigation claims, coordinating litigation support activities throughout the duration of the filing, and completing other tasks as needed. This role will report to the Assistant General Counsel. JOB RESPONSIBILITIES:
• Serve as a central administrative point of contact for dispute-related matters, tracking matter statuses, deadlines, budgets, next steps, and responsible parties. • Manage pre-litigation claims in coordination with the Third-Party Administrator (TPA), including evaluating liability exposure, determining strategy, and providing settlement authority to resolve pre-litigation claims. • Serve as the main point of contact for any incoming subpoenas and regulatory inquiries. Independently evaluate initial scope, determine affected internal business units, and coordinate response logistics. • Provide litigation support, including assisting with responding to discovery requests under attorney supervision and organizing and managing electronic and physical files. • Draft and finalize legal hold orders under attorney supervision. Issue, track, and audit compliance for legal hold orders and custodian releases. • Audit and process invoices for payment, including coordinating with outside counsel / vendors, TPAs, and Accounts Payable to set up accounts, monitor payment statuses, and resolve any billing discrepancies. • Complete special projects and other responsibilities, as assigned.
JOB REQUIREMENTS:
• Minimum 5 years of litigation support experience, preferably at a law firm or in-house legal department. Experience working with TPAs on pre-litigation claims as well as any mass tort background or experience preferred. • Strong organizational, analytical, and attention-to-detail skills. • Ability to work collaboratively as a member of a team and committed to promoting a positive culture. • Ability to effectively communicate and draft and review documents. • Ability to exercise sound judgment and escalate or seek clarification as needed. • Goal-oriented with the ability to multi-task under pressure in fast-paced work environment • Problem solving skills. Self-starter mentality who has the ability to work independently with limited oversight. • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
BENEFITS:
• Competitive salary + potentially eligible for annual bonus • 401(k)/ retirement savings • Comprehensive benefits (medical, dental, vision, life and disability coverage) • Paid vacation/holidays