About this role
Salary: R23 000 - R25 000 per month
Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa.
Role overview
You will be the first person a UK customer speaks to, answering live chats quickly and clearly and solving what you can on the spot. It suits someone who types fast, stays calm and genuinely likes helping people.
You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.
Key responsibilities
Answer inbound live chats within the agreed response timeResolve common queries directly using the knowledge baseRaise and track tickets for issues needing another teamKeep accurate notes on every conversationSpot recurring problems and flag them to the team leadMaintain a friendly, human tone even at busy timesWhat you'll need
One or more years in customer service, live chat, call centre or retail supportFast, accurate typing with clear written EnglishExperience with a helpdesk tool such as Zendesk, Freshdesk or IntercomPatience under volume and a calm approach to frustrated customersReliable home internet and a quiet space for UK-hours workNice to have
Exposure to e-commerce or subscription supportExperience with multi-chat handlingFamiliarity with knowledge-base writingWhat's on offer
A permanent, fully remote role with proper training, a supportive team lead and realistic chat targets. Strong agents move into senior support or team lead roles.
Remote Recruitment connects South African talent with UK employers. We reply to every application.