About this role
Be the first friendly face that helps calm a crisis and connect individuals to care. Schedule: Monday - Friday 9:00am-6:00pm. As a Customer Relations Specialist at our Behavioral Health Crisis Center , you’ll provide compassionate, person-centered support to clients and families as they seek behavioral health services. You’ll ensure a smooth check-in process, accurate information, and timely connection to the right clinician—all while helping create a calm, welcoming environment for those in need. This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis. Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression. Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems. Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations. Monitor waiting areas to support safety, comfort, and timeliness of appointments. Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care. Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily. Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness. Serve as facilities captain, coordinating drills and safety checks as assigned.