About this role
Be the reliable tech support our teams count on—when it matters most. Schedule: Monday - Friday, 12 am to 8 am, Weekend on call about every 12 to 14 weeks. The Technology Specialist After Hours provides entry-level technical support and monitoring during second and third shifts , helping ensure our systems remain reliable and our staff stay connected while serving communities where access to care matters most. This role supports end users through troubleshooting, system support, and timely responses to service desk requests in a collaborative, mission-driven environment. This is a great opportunity for someone who is beginning their IT career, enjoys solving problems, and wants hands-on experience supporting technology that directly impacts healthcare delivery and patient access—especially during off-hours when dependable support is critical. Monitor and respond to service desk tickets, calls, and emails during after-hours shifts Provide entry-level troubleshooting and resolution for hardware, software, and system issues Support end users both on-site and remotely, escalating issues as appropriate Assist with hardware and software installations, imaging, upgrades, and repairs Maintain accurate documentation, inventory, and service desk records Participate in weekend on-call rotation and support service level goals