About this role
The Senior Principal Post-Market Complaint Data Analyst serves as the enterprise subject matter expert for post-market complaint analytics, providing strategic leadership for data governance, advanced trending, signal detection, and regulatory reporting. This role translates complex global complaint and product-performance data into actionable insights, establishes analytical standards, and influences cross-functional decisions that protect patients, strengthen product quality, and support sustained regulatory compliance. Serve as the enterprise subject matter expert for post-market complaint data strategy, analytics, governance, and reporting across products and markets. Design and lead advanced complaint trending, signal-detection, and risk-monitoring methodologies to identify emerging product, patient, and quality concerns. Establish standardized data definitions, analytical controls, dashboards, and reporting practices that improve accuracy, traceability, and audit readiness. Synthesize complex complaint, investigation, product, and quality-system data into executive-level insights and recommendations for senior leadership and governance forums. Lead cross-functional analytical initiatives with Quality Assurance, Regulatory Affairs, Medical/Clinical, and Product Development. Provide expert analytical support for regulatory submissions, health authority inquiries, inspections, management reviews, risk management, and post-market surveillance activities. Direct complex root cause, corrective and preventive action, and product-performance analyses; challenge assumptions and ensure conclusions are supported by defensible data. Evaluate and improve data quality, system controls, and end-to-end complaint analytics processes; develop scalable automation and continuous-improvement solutions. Develop predictive and statistical models, where appropriate, to improve early identification of trends, outliers, and potential safety signals. Define analytical requirements for systems and data integrations and partner with technical teams to validate outputs and maintain data integrity. Mentor analysts and cross-functional partners, provide technical review of high-impact analyses, and build organizational capability in complaint analytics. Represent the complaint analytics function on strategic programs and communicate complex findings clearly to technical, regulatory, and executive audiences.