About this role
Job summary As a Step Lead, you will provide day-to-day operational leadership and line management for an allocated team of clinicians, creating the conditions for staff to thrive and deliver high-quality care. You will work closely with the Deputy Service Manager, Head of Service and Clinical Leadership Team to ensure the service achieves its quality, performance and access objectives while maintaining a strong focus on staff wellbeing, development and continuous improvement.
Main duties of the job As a Step Lead, you will provide day-to-day operational leadership and line management for an allocated team of clinicians, creating the conditions for staff to thrive and deliver high-quality care. You will work closely with the Deputy Service Manager, Head of Service and Clinical Leadership Team to ensure the service achieves its quality, performance and access objectives while maintaining a strong focus on staff wellbeing, development and continuous improvement.
The role plays a vital part in creating a compassionate, supportive and accountable culture where staff feel valued and able to provide outstanding care. You will work collaboratively across operational and clinical teams, supporting service developments and helping to deliver innovative and responsive mental health services.
You will be responsible for managing team performance, monitoring key performance indicators, overseeing workforce planning and supporting clinicians to achieve agreed outcomes. Alongside your leadership responsibilities, you will ensure appropriate supervision arrangements are in place, contribute to service governance processes and support the effective management of risk, safeguarding and quality standards.
About us Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.
Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.
Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.
By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.
Job description Job responsibilities NHS Talking Therapies Step 3 Lead Hours: 30 per week (Fixed term to 31/03/2027) Salary: £49,388 AfC Band 7 Location: Sefton and Warrington - Hybrid working arrangements About the role Are you an experienced leader with a passion for supporting clinical teams to deliver safe, effective and person-centred mental health care? Are you ready to play a key role in shaping service delivery, developing staff and driving performance within busy Talking Therapies services? As a Step Lead, you will provide day-to-day operational leadership and line management for an allocated team of clinicians, creating the conditions for staff to thrive and deliver high-quality care. You will work closely with the Deputy Service Manager, Head of Service and Clinical Leadership Team to ensure the service achieves its quality, performance and access objectives while maintaining a strong focus on staff wellbeing, development and continuous improvement. The role plays a vital part in creating a compassionate, supportive and accountable culture where staff feel valued and able to provide outstanding care. You will work collaboratively across operational and clinical teams, supporting service developments and helping to deliver innovative and responsive mental health services. You will be responsible for managing team performance, monitoring key performance indicators, overseeing workforce planning and supporting clinicians to achieve agreed outcomes. Alongside your leadership responsibilities, you will ensure appropriate supervision arrangements are in place, contribute to service governance processes and support the effective management of risk, safeguarding and quality standards. About you We're looking for a compassionate, motivated and effective leader who is passionate about supporting people and services to achieve their full potential. You will be confident managing performance, supporting staff development and maintaining high standards of quality, safety and service delivery. You will be an approachable and visible leader with excellent communication and relationship-building skills, capable of working collaboratively across operational, clinical and external stakeholder groups. You will be comfortable balancing competing priorities while maintaining a person-centred and values-led approach. To be successful in this role, you will have:
A relevant management or professional healthcare qualification, or equivalent professional experience.Evidence of ongoing professional development.Experience of providing line management to clinical, professional or similarly skilled staff.Experience of conducting appraisals, managing performance and supporting staff development.Experience working within a target-driven environment and supporting teams to achieve agreed outcomes and KPIs.Experience of using performance, activity or outcome data to inform decision-making and service improvements.Strong communication, organisational and leadership skills, with the ability to manage competing demands effectively.Knowledge of safeguarding, risk management, clinical governance, confidentiality and professional accountability.A commitment to staff wellbeing, service excellence and continuous improvement. It would also be advantageous if you have: A recognised leadership or management qualification.A relevant clinical or healthcare qualification with current professional registration or accreditation.Experience working within Talking Therapies, mental health or wider healthcare services.Experience supporting recruitment, induction and development of staff, trainees or volunteers.Experience contributing to service improvement initiatives, investigations or formal people management processes. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you 27 days Annual leave, increasing with length of service, plus bank holidays Enhanced Occupational Sick pay Access to our workplace pension scheme Family friendly and flexible working arrangements to support a good work life balance Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources Life Assurance and Free Will writing service Blue Light Card and Charity Workers discounts Access to Tickets for Good Employee recognition and celebration schemes A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives. The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.
Person Specification
Qualifications Essential
To be successful in this role, you will have:
A relevant management or professional healthcare qualification, or equivalent professional experience. Evidence of ongoing professional development. Experience of providing line management to clinical, professional or similarly skilled staff. Experience of conducting appraisals, managing performance and supporting staff development. Experience working within a target-driven environment and supporting teams to achieve agreed outcomes and KPIs. Experience of using performance, activity or outcome data to inform decision-making and service improvements. Strong communication, organisational and leadership skills, with the ability to manage competing demands effectively. Knowledge of safeguarding, risk management, clinical governance, confidentiality and professional accountability. A commitment to staff wellbeing, service excellence and continuous improvement.
It would also be advantageous if you have:
A recognised leadership or management qualification. A relevant clinical or healthcare qualification with current professional registration or accreditation. Experience working within Talking Therapies, mental health or wider healthcare services. Experience supporting recruitment, induction and development of staff, trainees or volunteers. Experience contributing to service improvement initiatives, investigations or formal people management processes.
Experience Essential
To be successful in this role, you will have:
A relevant management or professional healthcare qualification, or equivalent professional experience. Evidence of ongoing professional development. Experience of providing line management to clinical, professional or similarly skilled staff. Experience of conducting appraisals, managing performance and supporting staff development. Experience working within a target-driven environment and supporting teams to achieve agreed outcomes and KPIs. Experience of using performance, activity or outcome data to inform decision-making and service improvements. Strong communication, organisational and leadership skills, with the ability to manage competing demands effectively. Knowledge of safeguarding, risk management, clinical governance, confidentiality and professional accountability. A commitment to staff wellbeing, service excellence and continuous improvement.
It would also be advantageous if you have:
A recognised leadership or management qualification. A relevant clinical or healthcare qualification with current professional registration or accreditation. Experience working within Talking Therapies, mental health or wider healthcare services. Experience supporting recruitment, induction and development of staff, trainees or volunteers. Experience contributing to service improvement initiatives, investigations or formal people management processes.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mental Health Matters
Address Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG
Warrington
WA2 7NG
United Kingdom
Employer's website https://www.mhm.org.uk/ (Opens in a new tab)