About this role
Job summary
To provide administrative support for the therapy services directorate.
To ensure a high quality, friendly and efficient frontline service to patients and staff, contributing to regular needs analysis, service review and effective management of patient complaints and queries.
To provide a friendly, efficient and professional reception service for outpatient areas.
To be responsible for the provision of data entry, general administration and clinic preparation services.
To assist in the set-up and administrative design of the above services.The post-holder will also identify and undertake changes as required to deliver the service, demonstrating problem-solving ability and initiative.
To monitor and manage the departmental databases, ensuring data quality and the production of required data.
Main duties of the job
Customer care - To run the therapy outpatient services ensuring the smooth running of all the clinics, and that the highest standards of customer care are maintained and promoted at all times.
To act as the first point of contact for patients, GPs or others with queries regarding the designated services and dealing with administrative enquiries/correspondence in this regard.
To be responsible for ensuring all visitors are given a positive image of the service as soon as they enter, being polite, courteous and helpful to all visitors and remaining calm in all situations.
Service development - To arrange, support and attend any meetings or updates that are relevant and necessary for this role.To implement new policies and procedures, seeking guidance where necessary.To work with the multi-disciplinary teams to develop standards for the administrative support provided within services.
To carry out appropriate performance monitoring and audit mechanisms.
Operational - To carry out a range of administrative duties in order to support the operational management of designated out-patient services including but not exclusively: appointmentmanagement, telephone duties, mail management, transport and interpreters.
Information technology/data quality - To develop and maintain a working knowledge of the electronic patient record system,attending and cascading training to other team members as desirable and/ or necessary.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education & Professional Qualifications Essential
Maths and English to GCSE level or equivalent
Desirable
Higher education qualification (eg NVQ Evidence of continued professional development
Experience Essential
Previous experience of working with the public Experience of administrative work Experience of working in a team
Desirable
Previous experience working with people within healthcare or customer service role
Skills and aptitudes Essential
Ability to work under pressure and prioritise between urgent and routine tasks Ability to work as part of a team Good time management skills Able to prioritise between urgent and routine tasks Able to work flexibly Able to demonstrate strong interpersonal skills Ability to work alone and use initiative Ability to communicate effectively and efficiently in writing Proficient with computers, including use of MS Word, Excel and Powerpoint Good organisational skills
Desirable
An understanding of role of therapies and how admin can support this
Personal Qualities &attributes Essential
Aware of own limitations Demonstrates assertiveness Self-motivated Pays attention to detail
Others Essential
Physically fit and able to comply with trust manual handling guidelines
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Royal Free Hospital
Pond Street
Hampstead, London
NW3 2QG
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)