About this role
Job summary
The GP Youth Clinic focuses on early intervention, prevention, and improving access to mental health support for young people in Lewisham. We are seeking a proactive and organised Senior Administrator to support day-to-day service delivery. This role extends beyond traditional administration, offering supporting triage meetings, multidisciplinary working, and service development--ideal for those interested in a young people community mental health.
You will coordinate appointments, manage confidential patient records, and communicate with young people, families, and professionals across services. The role also involves supporting data collection, analysis, and report writing, while contributing to service improvement and the smooth running of the clinic. Building relationships with community partners and stakeholders will be key to strengthening local support networks.
The ideal candidate will have excellent organisational and communication skills, strong attention to detail, and the ability to manage competing priorities. An interest in mental health and working with young people is essential, along with confidence in handling data and producing reports. A proactive, collaborative approach and passion for supporting diverse communities are important.
This role offers valuable experience in a CAMHS-related setting and the opportunity to develop skills relevant to an Assistant Psychologist career.
Main duties of the job
In this role, you will work closely with clinicians delivering evidence-based psychological therapies within a CAMHS setting, collaborating with a multidisciplinary team while supporting triage and screening of referrals and contributing to monthly service reports. You will help run the GP Youth Clinic by registering referrals, maintaining databases to track patient progress, ensuring accurate, up-to-date records, and being present during clinic hours. Responsibilities include managing GP appointments, coordinating referral lists, and preparing cases for triage meetings. You will ensure outcomes from triage and MDT discussions are recorded accurately on clinical systems such as EMIS and EPJS, including whether referrals are accepted or declined.
You will also support onward referrals by liaising with relevant services, completing follow-up actions on EMIS, and ensuring all documentation is properly recorded and stored across systems. The role requires strong organisation, attention to detail, and the ability to work collaboratively in a busy community mental health environment.
Overall, this post offers an excellent opportunity to develop experience in community mental health, gain insight into clinical pathways, and support a multidisciplinary team dedicated to improving outcomes for young people.
About us
Benefits offered by SLAM:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
Generous pay, pensions, and leave,we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
Work life balance,flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
Career development,there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes
WE RESERVE THE RIGHT TO CLOSETHIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE.
Job description Job responsibilities
Key Responsibilities:
Assist with signposting and preparing relevant clinical applications and referrals to internal or external services. Assist with preparing and disseminating mental health resources and participating group intervention if appropriate. Collaborate with team members and other healthcare professionals to ensure quality patient care. To assist in clinically related administration, conduct of audits, collection of statistics, development of audit and/or research projects, teaching and project work. Assist in the development and implementation of research projects. Attend and participate in clinical and multidisciplinary team meetings. Support engagement with young people and their families by collecting and analysing feedback for service improvement. Assist the leadership team, practitioners in the development of the project to identify and engage young people and families. Schedule and confirm appointments for patients using Egoton Medical Information System (EMIS) system and Electronic Patient Journey System (ePJS) Maintain accurate and up-to-date patient records, ensuring that all information is confidential and secure. Process patient intake paperwork and ensure it is complete and accurate. Manage phone calls, emails, and other forms of correspondence and forward them to the appropriate staff member. Be responsible for maintaining an effective referral process. Be responsible for promoting positive community relationships and maintaining the hub's reputation. Collate referral data, provide and present accurate monthly monitoring reports to stake holders. Act as a point of contact for young people's queries and ensure effective resolution.
Person Specification
Qualifications Essential
NVQ 3 in Business Administration; or equivalent administrative/secretarial experience o GCSEs or equivalent qualifications in o English Language (A - C grade) o Mathematics (A - C Grade)
Desirable
RSA 3 secretarial qualification or equivalent qualification
Knowledge, Skills and Understanding Essential
Excellent communication skills both verbal and written Excellent interpersonal skills Ability to plan, prioritize and multitask Effective time management skills Ability to work on own initiative Ability to work as part of a team Proficient use of Microsoft Office 365 consisting of Outlook, Word, Excel, Teams, Planner, One Note & PowerPoint. Awareness of Data Protection and Confidentiality Understanding of Racial Awareness and Diversity
Desirable
Ability to organize events NHS in-house systems and databases
Experience Essential
Experience in a responsible administrative / secretarial role Proven experience of office systems and procedures Experience of minuting meetings Experience of composing correspondence
Desirable
Experience of working in the NHS, ideally within a child friendly, mental health environment, hospital, or community clinic
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name South London and Maudsley NHS Foundation Trust
Address Kaleidoscope
32 Rushey Green
London
SE6 4JD
United Kingdom
Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)