About this role
Job summary
Sandwell & West Birmingham Hospitals is looking for an experienced Catering Manager to work across the trust. The successful candidate must have experience in a similar sized NHS hospital trust.
To be responsible for the day-to-day operation of the retail outlets and the patient's meal service including the receipts and distribution of patient meals, ward provisions, associated dishwashing & cleaning service ensuring a quality service and high standards of hygiene are maintained at all times
Main duties of the job
To work in conjunction with the site Catering Manager to be responsible for the daily management of the Catering Department to include working on own initiative and dealing with all day-to-day operational issues.
To be responsible for compiling and maintaining the staff rotas including the planning and authorising of AL ensuring the most effective use of resources, maximising efficiency, maintaining standards and safe working procedures.
To be responsible for the management of the Catering staff to include:o Staff Inductiono Identify staff training and developmento Staff conduct, counselling and welfare arranging appropriate support where requiredo Managing Sickness Absence, conducting staff meetings, monitoring, setting targets and Occupational Health referralso Annual staff appraisalso To participate in the recruitment and selection of Catering Staff.
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Job description Job responsibilities
To actively promote the Catering service for staff and visitors through sales and marketing, having a balanced approach to maximising sales and minimising costs while maintaining a quality service that meets the need of the customer.To oversee the daily operation of the retail catering services for staff and visitors.To be actively involved in planning, monitoring and reviewing retail menus with consideration of dining room sales, food wastage and customer requests.To monitor food production levels against customer demands and make appropriateadjustments to minimise waste and reduce food costs.Undertake customer satisfaction surveys to assess customer needs & expectations andsales promotions as required.To market and promote the hospitality services to include menu planning, meeting with external agencies and reviewing the service to increase revenue for the Trust.
To oversee the daily operation of the Patient Meal Service to include the delivery & regeneration of food, patients dishwashing service, issue of perishables & dietary products, temperature monitoring and associated cleaning duties.
To be involved in planning, monitoring and reviewing patients menus ensuring they are nutritionally balanced and in line with PLACE requirements, patient feedback, client groups, dietary needs and styles of service delivery
To liase with the dieticians and speech & language therapies on the provision of special diets.
To respond to patients complaints when they arise, liasing with PALS as required and meeting directly with patients and/or their relatives to solve the problems raised.
To undertake annual staff appraisals and organise training requirements in line with the departments aim & objectives and as identify by staff member & management.
To ensure that current and future Food Hygiene and Health & Safety regulations are applied throughout the department, promote good practise and review and update HACCP procedures, risk assessments and other relevant requirements. To identify and implement improvements as appropriate
Ensure all set policies and procedures for the safe, hygienic production, delivery, storage and service of food is strictly applied at all times
Person Specification
Qualifications Essential
City & Guilds 706/1 & 2 or equivalent Level 4 Food Safety Certificate Higher National Diploma in Hospitality or equivalent HACCP level 3 certificate
Experience Essential
Relevant experience and proven ability in catering management posts in a similar size organisation Experience and knowledge of food production systems Working knowledge of Microsoft OFFICE software packages including Microsoft word, excel and outlook To demonstrate a methodical and organised approach to work To have proven ability to manage change
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sandwell and West Birmingham NHS Trust
Address Midland Metropolitan University Hospital
Grove Lane
Smethwick
B66 2QT
United Kingdom
Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)