About this role
Job summary
We currently have a vacancy for a full time Paediatric receptionist within the Paediatric Department on a 12month fixed term contract. Predominantly based on the two paediatric wards Dolphin and Sunshine, however you will also be covering shifts Children's Outpatients and back office administration.
We require a friendly individual with excellent communication and organisation skills for this key post in our close knit service. You will be working as part of team providing seven day cover for our reception areas. Your day to day tasks will include answering our security entry system and telephones, managing the patient administration system (CRS), liaising with other hospitals & departments and general clerical/office skills (filing, photocopying, note pulling).
This post involves direct verbal contact with parents, other family members, and visitors at a sensitive time in their lives requiring an empathetic and courteous manner. You will be an essential and valued member of a busy multidisciplinary team of health care professionals including Doctors and Nurses.
This vacancy may close earlier once the required number of application have been received.
Main duties of the job
To provide administrative and clerical support to the multidisciplinary team on the Paediatric Wards and in Outpatients 7 days a week as part of a team of Receptionists on a rota basis. To greet all patients and visitors to the unit and to direct them to the appropriate area. You may also be asked to provide back office support, including data validation. To maintain friendly but professional approach to patients, relatives and visitors and staff. To deal with a range of telephone enquiries from patient's, relatives, visitors and staff. To monitor the ward entry phone helping to ensure unit security where possible. To maintain safety and confidentiality of information at all times. To liaise with other departments within the hospital. To undertake all work in accordance with unit and hospital policies and statutory requirements. To respect the religious, cultural and diverse individual needs of the children and their families To participate in study days/training courses relevant to the area of work and participate in own performance review with supervisor.
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Job description Job responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Skills Essential
IT/computer skills Good verbal and written communication skills Good telephone manner
Experience Essential
Receptionist or administrative background Previous experience of dealing with general public
Desirable
NHS experience
Qualifications Essential
Ability to read and speak English Educated to GCSE standard or equivalent Administration or equivalent qualification or experience Willing to undertake training as required
Desirable
ECDL
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston Hospital
Galsworthy Road
Kingston upon Thames
KT2 7QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)