About this role
Job summary
We are seeking to recruit an enthusiastic and flexible Administrator, to join our fantastic team at Howard House Surgery in Felixstowe,with the primary focus on the role within Secretarial administration and prescriptions administration supporting with referrals and prescription requests. We are part of Suffolk Primary Care, which is a group of GP practices delivering patient care across Suffolk.
The vacancy is for 3 days a week; however, this may be negotiable for the right candidate. Flexibility is crucial to accommodate training, holidays and occasional sickness.
Howard House Surgery supports in excess of 8500 patients from a diverse range of backgrounds. We have an established team with a strong focus on customer service and on developing staff in order to deliver excellent standards of patient care.
We use SystmOne and askmyGP to facilitate effective and efficient ways of working.
You should be able to work calmly and professionally as part of a team, with the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.
We offer a competitive salary along with other employee benefits, and the opportunity to join the NHS pension scheme.
Main duties of the job
The main responsibilities of the post holder will be to ensure timely, accurate and consistent completions of referrals to secondary care, as well as accurately completing prescription requests and sending these to the appropriate pharmacy's.
Working as part of a team, the post holder will be responsible for working closely with clinicians to gain the appropriate information to complete referrals and ensuring repeat medications are kept up to date and safely prescribed.
They are accountable to the Administration Lead and Practice Operations Manager.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
NHS Pension Scheme:
Defined benefits scheme Life insurance Family benefits, including adult dependents & children's pensions Ill health benefits 23.7% employer contribution Electric Car Salary Sacrifice Scheme:
Low monthly payments, no deposit, no credit check Fully comprehensive insurance, servicing, tyres & breakdown cover Up to £2,000 annual SPC contribution (subject to conditions) Flexible Working Arrangements:
GP remote working options to accommodate personal commitments
Additional Benefits:
Eye care vouchers Health service discounts, including a complimentary Blue Light Card for new starters Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service Enhanced maternity & paternity terms High street discounts via our online portal Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Job description Job responsibilities
Patient Administration
Appointment management
Results filing
OOH and 111 reports filing and actions
SystmOne tasks
Online consultation tasks and associated actions
Managing clinical correspondence, scanning & document management
Shared email inboxes
Care home administration
Notes summarising
Long term condition management
Patient recalls
Vaccine clinic administration
Other clinic administration (LARC, minor surgery etc.)
Prescription management
Interpreting service bookings
Medical Records Administration
Patient registrations
New patient checks
Deduction requests
Arrival of notes
GP2GP transfers
Sending of notes
Deceased patient administration
Clinical Correspondence & Reports
Referrals (DXS)
Medical reports, insurance requests
Subject access requests
Practice Administration
Procurement and stock ordering
Facilities and premises administration
Meeting support and minute taking
Rota support and locum booking administration
CQC compliance and audit support
Enhanced services and contractual claims and reporting
Person Specification
Experience Essential
Customer Care experience both face to face and over the phone
Desirable
Experience working in primary care
Qualifications Essential
Basic literacy and numeracy skills General education Willingness to undertake training where required
Knowledge and skills Essential
IT literate Sound keyboard and computer skills including use of Microsoft Office, nhs.net email. Ability to operate office equipment, telephones, photocopiers, scanners Excellent attention to detail and ability to check and re-check work to ensure high levels of accuracy Ability to work on repetitive and regular tasks Ability to work under pressure and to tight deadlines Ability to adapt to fast pace environment, and cope with high volumes of workload Problem solving skills Ability to escalate problems/issues as required
Desirable
Understanding of SystmOne Knowledge of or experience of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Howard House Surgery
Address Howard House Surgery
31 Orwell Road
Felixstowe
Suffolk
IP11 7DD
United Kingdom
Employer's website https://suffolkprimarycare.uk/howard-house-surgery/ (Opens in a new tab)