About this role
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Agent. The Seasonal Customer Experience Representative will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This position is seasonal and employment will start no earlier than November 1, 2026 and end on or before April 30, 2027.
This pay for this position starts at $16.50hour
This position is located at 600 Terminal Dr Unit 202 Fort Lauderdale, Fl 33315
THIS IS A FULL TIME SEASONAL POSITION (40 hours per week)
Apart from religious observations, must be available to work one of the schedules below
Schedules
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
5AM-1:30PM
5AM-1:30PM
OFF
OFF
6AM-2:30PM
6AM-2:30PM
6AM-2:30PM
OFF
9AM-5:30PM
OFF
9AM-5:30PM
9AM-5:30PM
9AM-5:30PM
9AM-5:30PM
10AM-6:30PM
10AM-6:30PM
10AM-6:30PM
10AM-6:30PM
10AM-6:30PM
OFF
OFF
2:30PM-11PM
OFF
OFF
2:30PM-11PM
2:30PM-11PM
2:30PM-11PM
2:30PM-11PM
4PM-12:30AM
4PM-12:30AM
4PM-12:30AM
OFF
OFF
4PM-12:30AM
4PM-12:30AM
4PM-12:30AM
4PM-12:30AM
OFF
OFF
4PM-12:30AM
4PM-12:30AM
4PM-12:30AM
Responsibilities
Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportMust possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be willing to accept $16.50/hourMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be willing to work any day of the week including weekends and holidays.Must be willing to work available scheduleMust be able to work November 1st 2026 to April 30th 2027