About this role
Good Computer navigation skills, keyboarding skills Should be familiar with MS Office Typing speed must be between 30-35 wpm with 95% accuracy Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Responsible for handling high volumes of transactions. Effectively balances quality, timeliness and productivity standards Webchat/Digital knowledge Self discipline Result and Customer oriented Adaptability and Flexibility CEF scores of B2 on both Written and Spoken English Excellent written and verbal communication skills Good comprehension skills Strong questioning and reasoning Skills Customer Service focus Ability to multi task, prioritize and manage daily work activities Education Requirements Graduate with at least 15 years of education. Work Experience Requirements Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable.