About this role
Operational - Monitor and ensure all customers’ and vendors' requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile according to customers and vendors requirements. - Ensure vendor’s documents to customers are delivered in a timely, accurate and complete manner. - Execute and adhere to customers’ service requirements based on instructions. - Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact. - Continuously intensify relationship to maintain and protect customers. - Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfactions. - Ensure customers reports are provided timely and accurately. - Monitor and manage bookings. - Follow up for Services related matters with concerned parties. - Ensure Daily Productivity targets are met at the required quality level.
Operational (Con't) - Produce relevant and accurate documents in a timely manner, according to the customer profile and location profile. - Minimize pending queue and incomplete documents at any point of time. - Meet and exceed customers agreed performance metrics in the least cost manners. - Evaluate, investigate and trouble shoot service issues to improve service delivery standards and minimize cost impacts.
General Education Bachelor's Degree or Equivalent
General Experience Associate - Minimum 1 year of working experience in related field.