About this role
Job Description: Job Description: Managed Services Back End Engineer About the Role: We’re looking for a Managed Services Back End Engineer to support, maintain, and enhance enterprise-grade backend systems for global clients. You’ll play a key role in ensuring application stability, resolving production issues, optimising backend performance, and delivering continuous improvements within a managed services environment. This role is ideal for someone who has strong backend engineering skills, enjoys troubleshooting complex issues, and can work effectively in a fast-paced support and enhancement model. Key Responsibilities:
• Backend Development & Support: • Design, develop, maintain, and support backend services, APIs, microservices, and integrations across enterprise applications.
• Managed Services Delivery: • Work as part of a managed services team to handle incidents, service requests, problem tickets, minor enhancements, and production support activities within defined SLAs.
• Incident & Problem Management: • Investigate, troubleshoot, and resolve application issues, production defects, performance bottlenecks, integration failures, and data-related issues.
• Hands-on Coding: • Write clean, modular, scalable, and maintainable backend code using technologies such as Java, Spring Boot, Node.js, Python, .NET, or similar backend frameworks, depending on the project stack.
• API Development & Integration: • Develop and support RESTful APIs, SOAP services, middleware integrations, and third-party system connections with proper error handling, logging, retry mechanisms, and security controls.
• Database Management: • Work with relational and NoSQL databases such as MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, or similar, including writing optimized queries, stored procedures, and troubleshooting data issues.
• Performance Optimization: • Monitor and improve backend application performance, API response times, database queries, memory usage, and overall system reliability.
• Monitoring & Observability: • Use tools such as Splunk, AppDynamics, New Relic, Datadog, ELK, Grafana, Prometheus, or CloudWatch to monitor applications, analyze logs, identify trends, and prevent recurring issues.
• Change & Release Support: • Support deployments, hotfixes, configuration changes, release validation, smoke testing, and rollback activities as required.
• Root Cause Analysis: • Perform detailed RCA for recurring production issues and implement preventive fixes or long-term solutions.
• Automation & Continuous Improvement: • Identify opportunities to automate repetitive support tasks, improve operational efficiency, reduce manual effort, and enhance platform stability.
• Cross-functional Collaboration: • Work closely with client stakeholders, product owners, business analysts, QA teams, DevOps engineers, and offshore/onshore teams to ensure timely resolution and quality delivery.
• Documentation: • Maintain technical documentation, support runbooks, SOPs, troubleshooting guides, deployment notes, API documentation, and knowledge base articles.
Required Qualifications:
• 4–7 years of hands-on experience in backend development, application support, or managed services delivery. • Strong backend engineering experience in one or more technologies such as: • Java / Spring Boot • Node.js • Python • .NET / C# • Microservices architecture
• Strong understanding of REST APIs, SOAP services, JSON, XML, authentication, authorization, and integration patterns. • Experience working in a production support or managed services environment with SLA-driven delivery. • Good knowledge of incident, problem, change, and release management processes. • Hands-on experience with databases such as: • MySQL • PostgreSQL • Oracle • SQL Server • MongoDB
• Ability to troubleshoot backend issues related to APIs, services, databases, integrations, jobs, and batch processes. • Experience with logging, monitoring, and observability tools. • Good understanding of cloud platforms such as AWS, Azure, or Google Cloud Platform. • Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Bitbucket Pipelines. • Strong knowledge of Git-based version control workflows. • Understanding of security best practices including API security, encryption, access controls, secrets management, and secure coding. • Ability to work on enhancements, bug fixes, support tickets, and minor development activities. • Strong analytical, debugging, and problem-solving skills. • Good written and verbal communication skills. • Ability to work in a collaborative offshore/onshore delivery model. • Willingness to work in shifts or extended support hours as required by project needs. Deep Expertise In:
• Backend application support and development • REST/SOAP API troubleshooting and enhancement • Microservices-based architecture • Database query optimization and issue resolution • Production incident handling and RCA • Application logs, monitoring, and alert analysis • Service availability, scalability, and performance tuning • Error handling, retry logic, timeout handling, and exception management • Deployment support and release validation • Support documentation, SOPs, and runbook creation • Working in ITIL-based managed services models Qualifications:
• BE / B.Tech / MCA / MSc IT / equivalent degree in Computer Science, Information Technology, or a related field. • Proven experience in backend development and production support. • Strong ability to troubleshoot complex backend, database, integration, and configuration issues. • Ability to adapt to a dynamic and fast-paced environment with changing priorities. • Strong ownership mindset with the ability to drive issues to closure. • Good communication skills and ability to interact with technical and non-technical stakeholders. • Prior experience in the Indian IT services or managed services market will be an advantage.
Location: DGS India - Pune - Indiqube Orchid Brand: Merkle Time Type: Full time Contract Type: Permanent