About this role
Job Title Senior Manager - OperationJob Description Summary Job Description Fire and Safety Management
• Forecasting budgets for fire and safety management and seeking necessary approvals • Maintenance of Fire equipment’s, conducting fire demos & fire mock drills and ensure maintenance of all the registers and documents pertaining to security • To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate. • Conduct necessary risk inspections surveys and share the inspection survey reports with the management, vendors and tenants and take corrective actions • Ensure emergency backup plan is in place for effective crisis management • Compile and maintain records on personnel, accidents, equipment and etc • Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of fire protection systems/ equipment. • Ensure regular inspection and maintenance of the fire protections systems (Fire pumps, Smoke detectors and etc.,) equipment • Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management • Defining and briefing the vendors / tenants about the inspection formats • Supervise and participate in the inspection of vendors, tenants to ensure that they are in compliance with applicable fire codes, regulations, and standards
Security and Parking Management
• Forecasting budgets for security and parking management and seeking necessary approvals • Define the escalation matrix for the security and parking management, in terms of any vendor / tenant issues or guest related queries; • Serve as a principal source of information on rules and procedures governing security and parking operations. • Monitor and arrange shift activities according to schedule requirements and team availability. • Oversee/ conduct regular morning meetings and patrolling in the centre • Ensure effective security and parking management at the centre • Conduct training at regular intervals for Security Executives/Supervisors, vendor staff of security and parking for effective & efficient execution of their responsibilities and effective crisis management, if any • Training the team on adhering to the procedures and reporting of lost and found items. • Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of procurement of security gadgets and parking equipment’s;
Housekeeping and Landscaping Management
• Forecasting budgets for housekeeping and landscaping management and seeking necessary approvals. • Vendor finalization and contract management. • Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management • Oversee and ensure high standards of cleanliness is maintained with the objective of enhancing customer experience; 3) Qualification, Experience and Skills
• Graduate with at least 12 years of experience in a hospitality or retail industry in a supervisory role. • Must be highly organized and able to manage multiple priorities in a calm and efficient manner • Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals • Strong work ethic, intense drive, and initiative for quality and customer service. • Excellent written and oral communication skills. • Excellent problem-solving skills both one-on-one and in group situations. • Ability to utilize a participative approach to managing staff. • Excellent administrative and organizational skills and an ability to prioritize.
INCO: “Cushman & Wakefield”