About this role
Job Title Manager - OperationsJob Description Summary Job Description Job Purpose The Operations Manager will be responsible for leading end-to-end IFM operations across client portfolios, ensuring operational excellence, customer satisfaction, financial performance, and business growth. The role requires a seasoned facilities management professional with strong experience in the IPC industry, capable of managing large teams, driving profitability, and maintaining high service standards. Key Responsibilities Operations Management
• Lead and manage Integrated Facility Management (IFM) operations across multiple client sites. • Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management. • Drive service excellence through SLA and KPI adherence. • Implement best practices, compliance standards, and operational efficiencies. • Conduct regular site audits and governance reviews. Business Leadership
• Act as the primary business lead for assigned accounts/portfolios. • Build and maintain strong client relationships at senior stakeholder levels. • Identify opportunities for account growth, cross-selling, and service enhancement. • Lead account reviews, business presentations, and strategic planning discussions. Financial Management (P&L Ownership)
• Own and manage the Profit & Loss (P&L) for assigned accounts/business units. • Ensure revenue achievement, margin improvement, and cost optimization. • Monitor budgeting, forecasting, financial reporting, and variance analysis. • Drive productivity initiatives and operational efficiencies to improve profitability. Budget Tracking & Reporting (BTR)
• Manage Budget Tracking & Reporting (BTR) processes. • Ensure accurate financial forecasting and budget adherence. • Track monthly financial performance and provide management reports. • Identify financial risks and implement corrective actions. Vendor & Contract Management
• Manage vendor performance, contract compliance, and commercial negotiations. • Ensure service partners deliver according to contractual obligations. • Drive vendor optimization and cost-control initiatives. Team Leadership
• Lead and mentor site teams, facility managers, and support functions. • Drive employee engagement, performance management, and capability development. • Foster a culture of accountability, customer focus, and continuous improvement. Compliance & Risk Management
• Ensure compliance with statutory, EHS, quality, and client-specific requirements. • Conduct risk assessments and implement mitigation plans. • Drive health, safety, and sustainability initiatives across sites. Experience
• 10-15+ years of experience in Facility Management/Corporate Real Estate. • Minimum 5 years in a leadership role managing large IFM portfolios. • Strong experience working with leading IPCs • Proven experience in managing large corporate client accounts. • Demonstrated ownership of P&L and business operations. Key Skills & Competencies
• Integrated Facility Management (IFM) • Business Leadership • P&L Management • BTR (Budget Tracking & Reporting) • Client Relationship Management • Commercial Acumen • Strategic Planning • Vendor & Contract Management • Stakeholder Management • Team Leadership • Financial Analysis & Budgeting • Negotiation Skills • Operational Excellence • Risk & Compliance Management Preferred Candidate Profile
• Strong IPC industry background with exposure to multinational corporate clients. • Proven track record of managing high-value accounts and large teams. • Ability to balance operational excellence with commercial performance. • Excellent communication, presentation, and stakeholder management skills. Entrepreneurial mindset with strong business-growth orientation.
INCO: “Cushman & Wakefield”