About this role
Job Title Assistant Manager - FacilitiesJob Description Summary Job Description Key Responsibilities
• A. Operations & Maintenance • Oversee daily operations of all technical systems: HVAC, Electrical, Fire Safety Systems, BMS. • Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines. • Ensure minimal equipment downtime and maximum system uptime. • Conduct routine inspections to identify and resolve facility-related issues proactively. • B. Compliance & Safety
• Ensure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.). • Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols. • Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit. • Conduct regular safety drills, risk assessments, and EHS awareness programs.
• C. Vendor & Team Management
• Supervise in-house technicians and third-party manpower for facility operations. • Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking. • Verify and approve vendor service reports, checklists, and invoices. • Conduct regular training, task allocation, and performance evaluation of the technical team.
• D. Energy & Cost Management
• Monitor and analyze energy and utility consumption. • Recommend and implement energy-saving and cost-optimization initiatives. • Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs.
• E. Facility Services & Infrastructure Management
• Coordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management. • Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc. • Support ergonomic planning, workspace utilization, and asset tracking.
• F. Technical Documentation & Reporting
• Maintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files. • Generate and submit daily/weekly/monthly MIS reports and dashboards. • Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions.
• G. Client & Stakeholder Communication
• Act as a single point of contact (SPOC) for all technical issues and escalations. • Coordinate with internal teams, client representatives, and auditors to resolve concerns. • Provide regular updates to site leadership and participate in client review meetings.
• H. Project & Space Management
• Lead or support infrastructure and interior projects (renovations, fit-outs, expansions). • Work with architects, consultants, and contractors to deliver quality outcomes within timelines. • Maintain updated floor layouts, as-built drawings, and asset registers.
3. Qualifications
• Education
• Diploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory). • Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable.
• Experience
• 3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services. • Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings.
4. Technical Skills
• Hands-on knowledge of: • MEP Systems (Mechanical, Electrical, Plumbing) • HVAC, UPS, Fire Alarm Systems • BMS and building automation platforms • CMMS / CAFM tools for maintenance scheduling
• Understanding of: • Statutory compliance and licensing norms • Energy management techniques and sustainability practices • ISO 9001, ISO 14001, ISO 45001 standards
5. Behavioral Competencies Competency Description Communication Clear verbal and written communication with technical and non-technical stakeholders Team Leadership Ability to guide, motivate, and evaluate technical staff Problem Solving Quick and analytical thinking to resolve operational issues Customer Focus Client-first approach with focus on service excellence Adaptability Flexibility to manage dynamic requirements and emergency call-outs Decision-Making Timely and effective decisions in high-pressure situations
6. Organizational Core Values
• Driven
• Sets and achieves high standards. • Takes initiative to resolve challenges and exceed client expectations.
• Resilient
• Adapts quickly to changing circumstances. • Maintains performance during emergencies or high-stress scenarios.
• Inclusive
• Promotes collaboration and teamwork. • Values diverse perspectives and constructive feedback.
• Visionary
• Thinks ahead and proposes long-term improvements. • Embraces innovation and sustainable practices.
• Entrepreneurial
• Takes ownership of tasks and drives continuous improvement. • Acts with agility, creativity, and responsibility.
7. Key Interfaces
• Internal: Operations Team, EHS, HR, Procurement, Projects Team • External: Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers
8. Performance Indicators (KPIs)
• Equipment uptime and maintenance compliance • Energy and utility cost reduction • Audit and statutory compliance scores • SLA adherence by vendors • Incident response and resolution time • Client satisfaction and feedback
INCO: “Cushman & Wakefield”