About this role
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Commercial Lines Processing Analyst Team Lead Duties of a Commercial Lines Processing AnalystTeam Leader include but are not limited to: · Running, distributing, and following up on reports to staff to ensure quality management expectations are met (DL/eDoc reports, activity reports, overdue suspense reports, etc., follow up on completion of unbilled for month/quarter end). · Running lists to ensure that staff are following the commercial lines workflow expectations (action codes, altering suspense’s, etc.). · Periodic auditing of direct report activities for compliance w/workflows · Helps Account Managers resolve issues or concerns related to Processing/document access · Responsible for the on-boarding/training plan and development of new commercial lines processing staff members. · Assist with reallocation of processing alpha splits as needed · Assists management with Workflow Manual updates and training as needed · Monitors and reports the status of office culture and provides input on ways to improve. · Works with management to implement any change needed to resolve morale issues. · Acts as a first point of contact to determine if/when an issue needs to be escalated to a manager. · Assist w/Planning and execution of informational quarterly commercial lines processing meetings. · Implementation and follow-up of procedural changes within the department at the direction of Dept Manager. · Processing of assigned Lg CL accounts · Responsible for annual performance reviews/semi-annual check-in of direct reports w/input of department manager · Bi-weekly 1:1’s with direct reports · Coordinates with Dept Manager to ensure adequate staff coverage at all times · Responsible, w/input of department manager, for development of direct reports benchmark plans · Perform other duties as assigned.