About this role
Position Summary The Information Systems Administrative Assistant provides support and administration for the division's student, employee, and financial information systems. This position is responsible for substitute scheduling systems, employee leave tracking and reporting, school attendance reporting coordination, Teacher Access Center and Home Access Center support, hybrid retirement benefit administration, and various school staff technical support to ensure the efficient operation of administrative and instructional systems across the division. The Information Systems Administrative Assistant serves as a liaison between schools, departments, software vendors, and the Technology Department while maintaining the confidentiality, integrity, and security of sensitive student and employee information. Minimum Qualifications
• High school diploma required
• Associate's or Bachelor's degree preferred
• Equivalent combination of education, training, and experience may be considered
• Experience supporting school based human resource software applications preferred
• Experience working in a K-12 educational environment preferred
• Valid Virginia driver's license
Knowledge, Skills, and Abilities The successful candidate should demonstrate:
• Knowledge of student information systems (PowerSchool, Infinite Campus, etc.) preferred
• Knowledge of financial and human resource management software
• Microsoft 365 applications including Excel, Word, Outlook, and Teams.
• Strong understanding of user account management and role-based security
• Understanding of cybersecurity best practices
• Strong analytical and troubleshooting skills
• Ability to learn new software systems quickly
• Excellent organizational skills and attention to detail
• Excellent customer service and communication skills
• Ability to prioritize multiple assignments and meet deadlines
• Ability to work independently and collaboratively
Essential Duties and Responsibilities The Information Systems Administrative Assistant shall: Information Systems
• Provide technical support for the division's student information system, financial system, human resources/payroll system, and other enterprise applications.
• Create, modify, and maintain user accounts, permissions, and security roles.
• Assist with software implementation, upgrades, testing, and deployment.
• Maintain system documentation, standard operating procedures, and user guides.
• Create and modify reporting for annual financial audit
• Process new fiscal year tasks and close previous fiscal year.
• Coordinate with software vendors to resolve technical issues.
• Monitor system functionality and recommend improvements.
Data Management
• Assist with maintaining accurate student, employee, and financial data.
• Generate reports for schools, departments, state reporting, and division leadership.
• Verify data accuracy and assist with resolving data discrepancies.
• Support Virginia Department of Education reporting requirements.
• Assist with state and federal reporting processes.
• Support data backup and recovery procedures.
Technical Support
• Provide help desk support to school and central office personnel.
• Provide one-on-one and group training for users.
• Support new employee onboarding related to technology systems.
• Assist schools during beginning and end-of-year processing.
Collaboration
• Work collaboratively with Human Resource staff and school personnel.
• Assist with software integrations between multiple platforms.
• Coordinate employee disability and leave requests with Human Resources Department
• Provide exceptional customer service to all employees.
Other Duties
• Attend professional development and required training.
• Maintain confidentiality of all records.
• Assist Human Resources concerning employee leave and documentation.
• Perform other duties as assigned by the Director of Business/Finance.
Physical Requirements The employee must be able to:
• Sit, stand, walk, and use computer equipment for extended periods.
• Occasionally lift and move equipment weighing up to 40 pounds.
• Travel between schools and division facilities as needed.
Working Conditions
• Office and school environment
• Occasional travel between division locations
• Occasional work outside normal business hours during system upgrades or critical implementations
Terms of Employment
• Twelve (12) month position
• Salary and benefits according to the Wise County Public Schools salary schedule
• Evaluation conducted annually in accordance with School Board policy
The Wise County School Board is an equal opportunity employer, committed to nondiscrimination in recruitment, selection, hiring, pay, promotion, retention or other personnel actions affecting employees or candidates for employment. Therefore, discrimination in employment against any person on the basis of race, color, creed, religion, national origin, ancestry, political affiliation, sex, sexual orientation, gender, gender identity, age, pregnancy, childbirth or related medical conditions, marital status, status as a veteran, genetic information or disability is prohibited. Personnel decisions are based on merit and the ability to perform the essential functions of the job, with or without reasonable accommodation.